Evaluation Authority Manager

at  Allstate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

JOB DESCRIPTION:

Our team is expanding, and we are actively seeking to hire a Manager, Casualty Claims Bodily Injury. In this role, you will lead a team of approximately 10 Claims Advisors, providing guidance and ensuring the effective management of litigation claims. The position demands a strategic mindset, as it is responsible for driving results aligned with key performance indicators (KPIs), with a strong emphasis on early resolution, expense management, and indemnity control. The ideal candidate will work collaboratively across departments, including underwriting, agents, legal, and other claims units, to achieve optimal outcomes.

ACCOUNTABILITIES

• Provide leadership, guidance, and mentorship to a team of senior-level Bodily Injury Claims Advisors, promoting professional development and expertise.
• Engage in targeted coaching to enhance technical skills and improve overall team performance.
• Conduct regular performance evaluations, deliver constructive feedback and create individualized development plans to foster continuous improvement.
• Promptly engage in performance management when performance opportunities are identified
• Lead the implementation of best practices in claims handling, working closely with senior-level Claims Consultants, Technical Manager and Performance Manager to ensure consistency and effectiveness.
• Provide strategic oversight on high-value files and cases approaching trial, ensuring optimal outcomes.
• Monitor claims management quality and timeliness, ensuring adherence to company guidelines, legal standards, and industry regulations.
• Establish clear team goals and objectives that align with both departmental and organizational targets.
• Oversee staffing levels and workload allocation to ensure optimal efficiency and balance.
• Identify opportunities to improve claims processes and work with key stakeholders to develop action plans for remediation.
• Ideate, create and lead strategic initiatives that support department operational and financial goals.

QUALIFICATIONS

• 7 years of experience and working knowledge in Bodily Injury claims handling, with a focus on litigated claims.
• 2 years of experience in a people leadership capacity.
• Strong knowledge of Tableau, Excel, PowerPoint. Guidewire experience is an asset.
• Proven ability to develop strategies for efficiently resolving files.
• Demonstrated expertise in analyzing data and recommending solutions.
• CIP designation is preferred.
  Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

DESCRIPTION DU POSTE :

Notre équipe, en plein essor, est à la recherche d’un directeur ou d’une directrice, réclamations accidents, dommages corporels. À ce titre, la personne retenue sera chargée de diriger une équipe d’environ 10 conseillers en réclamations, de faire preuve de leadership et d’assurer une gestion efficace des réclamations accidents pour dommages corporels. Elle devra adopter une approche stratégique, puisqu’il lui reviendra de favoriser l’atteinte de résultats concordant avec certains indicateurs de rendement clés (IRC) en accordant une grande importance à la résolution rapide de dossiers ainsi qu’au contrôle des indemnités et à la gestion des dépenses. Cette personne établira des partenariats interfonctionnels, en collaborant notamment avec des agents, des membres de la souscription, des services juridiques et d’autres services des réclamations dans la poursuite de résultats optimaux.

Please refer the Job description for details