Evening & Weekend Reader Services Supervisor

at  University of Oxford

ABOUT YOU

You will have experience of Reader Services work in an academic library, including the use of an automated library management system, and a strong customer focus. You will be able to communicate effectively with a wide range of readers and staff, and you will possess excellent IT skills. Experience of staff supervision would be advantageous, though not essential – if you have previously trained other staff in a customer services environment, we will support you in transitioning to a supervisory role.

HOW TO APPLY

You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.
We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Elisabet Almunia, Humanities Libraries Finance and Administrator Officer, who can be contacted with enquiries relating to the role (elisabet.almunia@bodleian.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).
Only applications received online by 12.00 midday (BST) on 11 November 2024 can be considered. Interviews are expected to take place during week commencing 25 November 2024.

We are recruiting for an Evening & Weekend Supervisor to join our library team. The Taylor Institution Library is one of the University of Oxford’s principal research libraries. It is the centre for the study of modern and medieval European languages and literatures, together with linguistics, world cinema, and women’s studies. Along with the Art Library and Nizami Ganjavi Library, the Taylor Institution Library is part of Section 3 of the Bodleian Libraries’ Humanities Libraries, and the three libraries work together as a group to provide services. You may be asked to provide cover at one of the other two libraries within the section from time to time, or other Bodleian Humanities Libraries in exceptional circumstances.
As the Evening & Weekend Supervisor on shift, you will supervise and oversee the work of a team of two library assistants, and act as the senior member of staff onsite. You will train new staff members in the library’s procedures and workflows, and ensure that service standards are met. Each shift will involve a certain amount of on-desk time, assisting readers with enquiries and transactions, and off-desk time, participating in and overseeing tasks such as reshelving, scanning extracts of texts for our Scan & Deliver service, and background project work. There may also be opportunities for you to participate in the recruitment of new evening & weekend staff, subject to your availability and interest (and paid as overtime).

This is a permanent part-time post, working on average 10.25 hours per week (0.28 FTE) to a fixed fortnightly pattern, as follows:

• Week A: Tue, Wed & Thu evenings (16:45-19:15)
• Week B: Tue & Thu evenings (16:45-19:15) + Saturday (09:45-18:15)

This role requires lifting and carrying boxes of library materials, pushing trolleys, climbing ladders and kick-stools in order to access some of the library’s bookshelves and to re-shelve materials.