Event Concierge - Red Coat

at  Sage Hospitality

EDUCATION/FORMAL TRAINING

High school education or equivalent experience.

EXPERIENCE

One year previous customer service related experience.

KNOWLEDGE/SKILLS

• Requires knowledge of hotel policies, procedures and services.
• Ability to communicate in English. Second language is desirable.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Excellent hearing required to communicate in person and on telephone frequently.
• Moderate vision required to set-up food display.
• Understand recreational information.
• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.

• Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum.
• Pushing/pulling small cart.
• Bending and possibly kneeling required to set up/break down breakfast and/or hors d’oeuvres.
• Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).
• Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing informatio