Event Receptionist

at  Canucks

Position: Event Receptionist
Department: Event Services
Reports To: Manager, Fan Experience
At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you!

POSITION SUMMARY:

The Event Receptionist is the point of contact for fans contacting Fan Services during games and concerts at Rogers Arena. This is an hourly, part-time, events-based position. A typical shift includes:
Monitoring the Fan Services phone, email, and social media pages on event night for all questions, suggestions, and concerns
Ensuring all guest needs are dealt with professionally and in a timely manner
Taking initiative to create ‘wow’ moments for our clients through all communication channels
Reviewing event night details for timelines, prohibited items, camera policies, and any other important information related to the event
Advising and immediately following up with dispatch to address maintenance, housekeeping or guest services issues reported by fans
Suppling management with an activity report at the completion of each shift
Completing administrative tasks as assigned
Other duties as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

Must be able to work evenings, weekends and holidays as required for events, with start times as early as 4:45pm
Minimum two years’ customer service or call centre related experience with a strong emphasis on an exceptional level of customer service and satisfaction
Must have the ability to relate professionally to all levels of staff, guests, clients, and VIP’s
Must be diplomatic, mature, people-oriented, and professional
Supervisory skills and experience are an asset
Non-Canadian residents must hold a valid work permit expiring no earlier than October 2024
Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.
This position will remain open until filled

Please refer the Job description for details