Event Solutions Engineering (ESE) Technician

at  EOS

WHO WE ARE:

EOS IT Solutions is a leading logistics, IT and global video collaboration company. We support a large number of tech companies globally, providing innovative solutions. We have an immediate opening for a highly motivated, collaborative and committed individual to fill our network design/deployment technician position.

POSITION OVERVIEW:

The Event Solutions Engineer is a networking engineer with strong project management and communication skills who will support the client, to carry out a best-in-class service in relation to design, operation and implementation of onsite and offsite networks.
The candidate must have a strong technical background, be innovative and agile, collaborate well in a team environment, and have very strong written and verbal communication skills. A successful candidate will help develop and understand requirements from internal customers and create technical solutions to improve productivity and services.

• Review client requests and provide technical support for the integration of IT and Network services at onsite and offsite Events.
• Coordinate all proposals and work provided by event venues, HSIA providers, ISPs, and/or 3rd party vendors.
• Deploy, test, and support (directly/remotely) Event networks, WiFi, IT Assets, IT Help Desk, and Experiential Technology.
• Deliver technical resources within the Event’s budget and schedule.
• Apply significant knowledge of industry trends and developments to improve service to our clients.
• Cultivate a network of global event resources and provide reports on vendor performance.
• Own the technical support lifecycle and be responsible for managing technical risks providing redundancy) throughout support planning and delivery.
• Communicate and enforce client IT standards; assist with creating and defining new standards as technology and scope evolves.
• Travel to Event sites as needed such as hotels, convention centres, client campuses, etc. In London as well as internationally.
• Provision and deploy hardware: Cisco, Cisco Catalyst, Juniper Mist, Peplink, Aruba APs. Switches, Wireless Controllers, Routers, Access Points etc
• Document daily work via internal ticketing/tasking system.
• Troubleshooting where needed.