Event Support Specialist - Swedish speaking

at  Live Nation

Job Summary:
Job Description

JOB DESCRIPTION – EVENT SUPPORT SPECIALIST - SWEDISH SPEAKING

Location: Stockholm/Gothenburg (North Europe Region)
Division: Ticketmaster International
Line Manager: Emelie Söderberg

WHAT YOU NEED TO KNOW (OR TECHNICAL REQUIREMENTS)

• Service oriented, working with accuracy, structure, and organisation, delivering consistent quality service.
• Ability to communicate effectively with clients from the local market and markets within the region (no need to speak multiple languages – English is a plus)
• Able to successfully handle multiple priorities
• Rigorous following standard operational procedures and attention to detail
• Certain degree of creativity, latitude, and problem solving is required
• Previous Event Management or Box Office experience a plus
• Overall awareness of the entertainment and sports business is important
• Excellent written and oral communication skills, good organizational skills, and attention to detail
• Must be computer literate with excellent data entry skills and knowledge of the Microsoft product suite
• H. S. diploma or equivalent required. BA/BS degree is preferred
• Scheduled working hours between 8-22 weekdays, on call during weekends and holidays. Possibility to work at events.

YOU (BEHAVIOURAL REQUIREMENTS)

The following attributes determine how the role will be carried out and are required to be a success:

• Team player offering proactive support to colleagues.
• Eye to identify areas of improvement to thrive for service excellence.
• Highly curious in learning how TM Operations Products work
• Carefully weighs the impact of a broad range of related issues or factors.
• Asks appropriate questions to ensure understanding.
• Responds with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, or rapid change.
• Organises time effectively.
• Demonstrates ethical behaviours.
• Relationship Management & Collaboration- building and fostering strong trust-based relationships with clients and internal partners across the organisation. A skilful and collaborative team player with the ability to network effectively up, down and across the business. Intuitive and empathetic.

WHAT YOU WILL BE DOING

• Program events with accuracy and according to best practices and standard operating procedures defined.
• Accurately input event data into Ticketmaster Ticketing Systems and identify and resolve event related errors
• Meet and exceed Event Management service level agreements
• Work with clients, promoters, and internal departments such as marketing, finance, fan support, and client support, when creating events and distributing information regarding those events
• Support clients on the usage of our Ticketing and Event management systems and related products.
• Internal and external training in our Ticketing systems
• For those clients with a Client Support Specialist (CSS) assigned, work closely with the CSS to understand how to better serve the client.
• Build and cultivate excellent client and interdepartmental relationships.
• From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist and the Event Support Manager

The following attributes determine how the role will be carried out and are required to be a success:

• Team player offering proactive support to colleagues.
• Eye to identify areas of improvement to thrive for service excellence.
• Highly curious in learning how TM Operations Products work
• Carefully weighs the impact of a broad range of related issues or factors.
• Asks appropriate questions to ensure understanding.
• Responds with flexibility and resilience when faced with multiple demands, shifting priorities, ambiguity, or rapid change.
• Organises time effectively.
• Demonstrates ethical behaviours.
• Relationship Management & Collaboration- building and fostering strong trust-based relationships with clients and internal partners across the organisation. A skilful and collaborative team player with the ability to network effectively up, down and across the business. Intuitive and empathetic.