Events and Catering Team Leader

at  Imperial College London

JOB SUMMARY

Are you Passionate about customer service? Are you friendly, confident, and outgoing with plenty of enthusiasm and a can-do attitude? If so, we have an excellent opportunity in our Catering and Events Team!
The Catering and Events Department of the Property Division at Imperial College London runs events across a wide range of venues located within the South Kensington Campus and other off-site Campuses. The department aims to provide affordable and high-quality food and services for the Imperial College community.
The roles involve assisting the Events and Catering Duty Supervisor in the operational delivery of catering, taking responsibility for the preparation and service of catered events. You will assist with co-ordinating the Events and Catering team, ensuring all catering requirements are met and to take operational responsibility for the provision of customer requirements. This will also involve clearing rooms of delivered catering and collect and record customer consumption and feedback ensuring total compliance with College / Department policies, health, and hygiene legislation.
We currently have four full time permanent roles which will predominantly work at the South Kensington Campus, but you will be required to work at any outlet/venue across all Imperial Campuses. In addition, this role will involve evening and weekend work.
If you are looking for the next stage in an already successful career, and you have what it takes to meet this demanding and challenging role, you could be just the person we’re looking for. In return, we offer a highly competitive salary, excellent pension scheme and career development opportunities.

ESSENTIAL REQUIREMENTS

• A basic food hygiene qualification proven by the attainment of a basic Food Hygiene Certificate within two months of appointment
• Previous experience of working in a similar catering environment
• Experience of supervising agency or relevant staff at catering functions and small dinners
• Responsible attitude towards health and safety at work
• Enthusiastic and knowledgeable about customer care/service with the ability to work with a variety of personalities at all levels

AVAILABLE DOCUMENTS

Attached documents are available under links. Clicking a document link will initialize its download.
Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.
We reserve the right to close the advert prior to the closing date stated should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.
If you encounter any technical issues while applying online, please don’t hesitate to email us at support.jobs@imperial.ac.uk. We’re here to help.

• To provide hospitality catering services, ensure all catering deliveries are cleared within the given time frame as requested, to the service standard. Keep an accurate record of catering consumptions and pass to the Supervisor.
• To brief and coordinate all agency staff and relevant team members to deliver a professional and efficient service
• To report any failure of service/collection to the Events and Catering Duty Supervisor and to dispose of all waste in the correct way
• To communicate with organisers and guests offering customer friendly service and to be courteous, respectful and welcoming
• Assist in identifying areas of customer service where improvements can be made and helping to implement solutions