Events Executive

at  Mercure

Company Description
Mercure & ibis London Earls Court and Barnaby’s Restaurant & Bar provide guests with a warm welcome, spacious and comfortable accommodation with breath-taking views of the London skyline currently in the exciting process of a refurbishment with the aim to shift our hotel to a four-star hotel and new branding. Our new goal is to find the right candidates to be part of this amazing project to help us during the evolution to become a modern, stylish and innovative 12-storey hotel. The hotel is about to undergo a very unique project resulting in a dual branding stylish and modern hotel with a combination of 3* and 4* product.
Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits.
Our mission is to make the impossible possible to realize your dreams.
Job Description

POSITION OVERVIEW

The Events Executive will prepare all event documentation and coordinate with the onsite team and client to ensure consistent, high level service throughout all stages of the event. All duties that are carried out should be in accordance with Accor Hotels Standards and legal requirements.

DUTIES

• Respond to enquiries from agents and clients within time limit and in a professional manner
• To record all objectives and planned activities for any managed accounts in the form of an account development plan and/or in ANAIS ensuring the information is up to date all times.
• Prepare contracts and ensure maximum conversion of all business taken
• To conduct show-rounds for existing bookings and for new clients in a timely and professional manner
• To meet agreed monthly performance targets – appointments, account management calls, client appointments & revenue targets as set by your line manager
• To work effectively during the RFP process to ensure that all rate loading is completed by specified dates.
• Ensure client receives a detailed event order in advance of their event
• Produce and distribute weekly sheets listing forthcoming events
• Receive feedback from the client during and after the event and resolve any client disputes and complaints in a professional manner and within guidelines issued
• Ensure accounting procedures are adhered to at all times, obtain prepayments, reconcile and check final invoices and send to the client
• Update & maintain sales contact lists and account information in Anais
• Attend and assist with in-house marketing activities, familiarization trips, client hospitality evenings, presentations, show rounds and promotional activities.
• Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans.
• To work closely with the Accor Sales Network in order to assist with the achievement of the overall sales target for the hotel on monthly basis or when required
• Systems used: Delphi.fdc, Opera, ANAIS, Lanyon