Events & Groups Manager

at  Apex Hotels Ltd

Job Ref: 11523
Branch: Head Office - London
Location: London - Head Office
Salary/Benefits: Competitive Salary plus excellent benefits and perks
Contract type: Permanent
Hours: Full Time
Shift pattern: Monday to Friday; 8:30am - 5pm; 9am-5:30pm
Hours per week: 40
Posted date: 14/10/2024
Closing date: 16/11/2024

ROLE OVERVIEW:

As an Events Groups Manager, you will demonstrate an exceptionally strong focus and drive to deliver and exceed revenue objectives. You will be responsible for the day to day management and supervision of the regionally based Groups Events team. You will: effectively promote all the hotel’s facilities and services to achieve the maximum sales revenue and client satisfaction for each event; ensure that each booking is handled efficiently from client enquiry through to arrival and departure; maintain accurate status and administration of all bookings in our property management system and communicate effectively with clients and Operations teams at each hotel ensuring the success of each event.

MAIN RESPONSIBILITIES:

• Ensuring the team proactively sell and promote all of the Hotels and their facilities to achieve Events Groups budgets for each hotel
• Assisting the Group Director of Sales, whilst working with the Revenue team and Hotel General Managers to agree Conference Event budgets for each hotel
• Ensuring the department produces high quality booking detail and admin, allowing our Operations team to deliver excellence for our clients
• Working with the team to exceed department KPI and targets based upon net revenue, Conversion and Client Satisfaction
• Ensuring the required Revenue and Forecast reporting is produced on a weekly and monthly basis.
• Taking responsibility for customer satisfaction, recruitment, staff training, monitoring staff performance and increasing sales.
  An opportunity has arisen to be a part of our dynamic and driven sales division, in the role of Event Groups Manager, based in London

We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:

• Previous Hotel Event and/or Group rooms manager or assistant manager related experience
• Strong leadership skills
• Track record of working to high standard/attention to detail
• Previous experience of working in a fast-paced environment
• Excellent customer service and communication skills
• Absolute attention to detail and flexibility are required in response to changing client requests
• Excellent sales techniques in order to maximise sales revenu