Events & Hospitality Manager

at  Somerset House Trust

DESCRIPTION

We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society.
Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage.

EXPERIENCE:

• Events planning and coordination experience, ideally in a creative organisation / venue with a fast turnaround of events
• Experience in client facing hospitality role delivering an excellent customer service
• Line management and ability to train and motivate a team
• Demonstratable financial management, including overseeing budgets, handling spreadsheets, bookkeeping, and reporting
• Creating and distributing marketing and events promotion content
• Bar operations experience and stock management
• Experience working with creative organisations, artists, and entrepreneurs (desirable)

Skills:

• Interpersonal skills, people management skills, and relationship building
• Good organisational skills, attention to detail, and strong communication skills
• Ability to work independently and as part of a team in a fast-paced environment
• Flexibility and adaptability to change
• IT literate with ability to learn new systems and software quickly
• Strong numeracy skills, handling spreadsheets, and managing cash flows
• Commercial awareness
• Barista and F&Bev knowledge (desirable but training and development opportunities will be provided)

ABOUT SOMERSET HOUSE TRUST

Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here. We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society.
Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all, and we value everyone’s unique skills. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity, and inclusion in our workplace. We are committed to equal opportunity and encourage applications from all qualified individuals. We do not discriminate on the basis of age, disability, gender identity, race, religion, sexual orientation, or socioeconomic background.
Where candidates are equally qualified, we will seek to prioritise diversity to help us increase representation across the creative economy and the Trust.
We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process. This reinforces our commitment to focusing on the skills and qualifications of all applications from the start.
We’re committed to creating an inclusive recruitment process. Please let us know if there’s anything we can do to help you perform at your best. We’re open to adjusting our process to accommodate your needs.
The Trust reserves the right to close a job before its application deadline.
Please only apply if you have the right to work in the UK; the Trust cannot currently offer sponsorships

ABOUT THE ROLE

In this role you will support the team with day-to-day planning and delivery of events and hospitality services. You will be an integral part of the team pro-actively engaging with the community and facilitating interactions, events production, showcase opportunities, and ensuring members benefit the most from their time spent on site, helping them grow both professionally and personally. You will proactively contribute to enhancing our members’ experience, acting as a host, supporting the team with the delivery of the community programme, and work with other departments to deliver bar and hospitality services for small scale events. The role will suit someone with a proactive, action driven attitude, who enjoys working in a fast-paced environment. The role requires flexibility to accommodated events delivery and occasionally working evenings.

KEY RESPONSIBILITIES

• Manage the delivery of cafe, bar, events, and hospitality services for members and the wider creative community on site, including planning and delivery of small-scale community events, space hire, and bar pop-ups
• Create events documentation including risk assessments, briefings, and ops orders, and lead on all Health & Safety management and policies for the running and management of the events and hospitality operations
• Line manage casual staff and plan and coordinate ROTA
• Manage stock and relationships with suppliers
• Maintain effective and accurate budgets, financial records, and support with management accounts
• Support with creating marketing content for community events, contribute to internal newsletters and comms, and update the online members platform and on-site boards accordingly
• Proactively contribute to evaluation and reporting capturing events feedback and highlights
• Oversee cleaning, care and basic maintenance of café/bar area and equipment
• Contribute to the strategic development of community programmes and hospitality opportunities

GENERAL DUTIES

• Act as a host for the Exchange community covering front of house duties, assisting with troubleshooting and members day-to-day on-site needs, ensuring an outstanding member experience on a daily basis
• Build positive relationships with members to identify their needs and expectations, proactively gathering feedback, suggestions, and information to ensure continuous improvement of membership offer
• Create an inclusive environment that fosters collaboration and creativity both internally and externally
• Carry out administrative tasks in line with the role and any ad-hoc duties as required