EverCommerce Payment Solutions - Product Manager (Remote, US)

at  EverCommerce

EVERCOMMERCE PAYMENT SOLUTIONS - PRODUCT MANAGER

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture, and Values here: https://careers.evercommerce.com.
We are seeking a Product Manager for the EverCommerce Payment Solutions group.
Our ideal candidate is passionate about technology and creating solutions that simplify the lives of business partners, developers, and their customers. You have years of experience working with integrated payment solutions, analyzing customer needs, and working across multiple lines of business. You take an API-first approach to solving problems and can articulate partner and developer needs into endpoints, workflows, and documentation. You will work cross-functionally to ensure our solutions are easy to use, intuitive, and meet the needs of our developers, partners, and their customers. You value building trust and rapport with the people you work with and recognize its effect on your success.
In addition to the primary commercial product role defined above, you have expert experience breaking down high-level initiatives and solution requirements into detailed features for execution by delivery teams. You are naturally curious and have a passion for solving real customer problems. In addition to payments experience, you have a proven track record of delivering API and SaaS solutions to the market. You utilize all data available to make informed and calculated decisions. You have an in-depth industry knowledge of payments-as-a-service and experience delivering solutions to simplify the lives of small and medium businesses.
EverCommerce Payment Solutions and our industry-leading payment gateway, PaySimple, is the leading payment solutions provider for over 20,000 SMBs. Our APIs and SaaS products provide payment acceptance, billing automation, client management, e-commerce, mobile, and point-of-sale solutions tailored to the needs of service-based businesses. We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team.
EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves technology companies’ go-to-market strategy and simplifies business owners’ software-buying process. Our ecosystem enables companies to thrive in a shared knowledge and resources environment with significant cost savings.

BONUS SKILLS:

• Experience building products in the home improvement/home services industry is a plus
• Demonstrated success in creating innovative and user-friendly products

RESPONSIBILITIES:

• Gain and maintain a thorough understanding of the business opportunities and challenges our customers experience daily. Align the Payments gateway and products to meet these opportunities and solve these challenges.
• Lead product discussions, partnering closely with leaders across the business to ensure that customer voices are heard and needs are met.
• Create, refine, and execute the product roadmap to increase payment activation, enablement, growth, and retention.
• Clearly and regularly communicate the product requirements, vision, and priorities to engineers and stakeholders.
• Use MVPs, prototypes, and experiments to learn rapidly and make data-informed decisions.
• Partner with Engineering to ensure the Product and Engineering teams are working as a cohesive unit focused on building and iterating on customer-centric products
• Leverage product analytics and customer research to frame and prioritize initiatives.
• Identify OKRs to track and measure with a focus on iteration and constant improvement.
• Serve as a product lead for multiple agile engineering teams and interact with them daily to create solutions that exceed customer expectations.
• Regularly groom the product backlog, ensuring all user stories are well-defined and prioritized.
• Partner with product marketing to develop campaigns to drive product adoption and utilization of new and existing features.

SKILLS AND EXPERIENCE NEEDED FOR SUCCESS IN THIS ROLE:

• 5+ years of product management experience with a proven track record of delivery or related experience in high-growth SaaS or Fintech environments.
• Bias for action and a strong test & iterate approach focused on driving usage and revenue growth
• Deep understanding of payment processing and the payments industry
• Product experience serving web SaaS and mobile app products
• Experience with Agile methodologies
• Able to generate quantitative insights both by yourself by leveraging analytics tools (like Heap) and by working closely with the product analytics team
• Excellent verbal and written communication skills
• Must be comfortable in high-accountability, dynamic, and sometimes ambiguous work situations and thrive in change
• Strong initiative, keen attention to detail, and complex problem-solving abilities
• Deep knowledge of and experience applying product management best practices