EWP L2 Client Support Engineer

at  Julius Baer Group

EWP L2 Client Support Engineer
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.
The EWP L2 Client Support Engineer will be a member of the IT Service Management team. The Support Engineer will provide deeper (Level-2) technical support to clients across the bank and their applications running on their workstations. The engineer will also act as the 2nd line of defence for Service Desk support for unknown issues requiring additional analysis and troubleshooting.

PROFESSIONAL AND TECHNICAL

• Good analytical thinking and solution-oriented approach
• Able to analyse and solve tasks independently
• Ability to assess impact and urgency to prioritize efforts on a daily basis
• Conscientious in ensuring defined SLAs are met
• Microsoft MCP Certification at Client Level would be an advantage
• Familiar with ITIL v4 (definitions, processes optimization…)
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  Job ID r-13759

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations