Exec AV Support Engineer

at  LSEG London Stock Exchange Group

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

Effective Communication skills

• Excellent written and oral skills, clear and concise, keeps manager informed of work progression at sensible intervals. Engage; Client first point of contact, manage vendors and third parties as appropriate.
• Seeks opportunities for self-development
• Ensures their skills and knowledge are up to date. Welcomes opportunities to learn

ROLE SUMMARY:

Infrastructure & Cloud Services is responsible for multiple aspects of technology support and maintenance. The Global Exec Support Team are responsible for support and administration of all Audio-Visual / desktop / deskside Group Technology Infrastructure Services for all Executive / VIP’s & assistants. The Audio-Visual support engineer will be a specialist within this team delivering a white glove service to all senior stakeholders.

ROLE DESCRIPTION:

This role falls within the Global Exec Support Team (based in London) reporting to the Global Exec support Manager. The role is focused on providing a day-to-day white glove service for AV requirements to senior Executives and their administrative assistants within the London Stock Exchange Group. Responsibilities will comprise of both BAU / Project work & supporting Events on-site / off-site Ensuring all UC services are running effectively from the initial booking process, live services, events, and meetings, through to 24/7 monitoring and troubleshooting.
Technology exposure:
Microsoft Teams, Office 365, Zoom, Webex, Polycom, CUCM, Cisco UC Systems, Telepresence

Key Responsibilities:

• Resolving moderate to complex problems immediately; if needed, more complex IT issues will be coordinated with higher level support staff with the team member owning and tracking the issues through to resolution.
• Interaction with the Exec Desktop Support Team and the wider voice & video team to ensure that Corporate Support Services are delivered.
• Ensuring all tickets are updated to the correct standard and that the customer’s expectations have been set accordingly
• Service driven, customer focused, highly capable of resolving problems with good user interaction
• Monitor report and recommend improvements in the overall VIP support service
• Define, maintain, and monitor compliance to security and software policies for the business.

Key Behaviours

Leadership/direction

• At least 3 years’ experience working in an Exec AV support role with specific focus on supporting Exec level stake holders and their assistants.
• Strong knowledge and troubleshooting skills across a wide range of corporate technologies
• Professional work ethic, able to take on responsibility and meet targets
• Process and documentation driven

Customer focus

• Attention to detail, seeks to help and co-operate with customers to develop productive and professional relationships with Customers (internal/external).
• Problem solving and Decision Making
• Resolve day to day issues that fall under Exec Services remit – including equipment procurement and provision, client escalation and local resolution

Result orientated

• Develop realistic plan to meet objectives. Tenacious and delivery focused in approach. Continually seeks to make the area in which they work more efficient and effective. Continually strives to make the area in which they work more efficient and effective.

Effective Communication skills

• Excellent written and oral skills, clear and concise, keeps manager informed of work progression at sensible intervals. Engage; Client first point of contact, manage vendors and third parties as appropriate.
• Seeks opportunities for self-development
• Ensures their skills and knowledge are up to date. Welcomes opportunities to learn.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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