Execution - Export Logistics Agent

at  RayMont Logistics

ABOUT RAY-MONT LOGISTICS:

Ray-Mont Logistics is a dynamic and growing organization dedicated to being the essential link in the international business logistics supply chain. We offer a comprehensive range of logistics services, including loading, transportation, and storage of surplus products.
We are currently looking for a full-time Export Logistics Agent to join our vibrant team. They will serve as a vital bridge, facilitating seamless communication and coordination among customers, shipping lines, terminals, and internal departments, ensuring efficient execution of operations.The ideal candidate will embody Ray-Mont’s core values: Quality, Flexibility, Performance, Commitment, Attitude, and Innovation.
Work Schedule: Monday to Friday, 9:00 am to 5:00 pm, Hybrid (3 days in office)
Note: The employee will be required to be present at the office every day during the initial 3-month training period. After training, the employee will be required to attend the office 3 days a week, with additional in-office days as needed.

QUALIFICATIONS & SKILLS:

• 1-3+ years of relevant experience in shipping/ logistics industry
• High School Diploma is required, Certificate or CEGEP/College education is preferred. (Logistics/ Supply Chain)
• Proficiency in SAP, Microsoft Office Suite (Excel, Word, Outlook), and specialized logistics software.
• Excellent typing and data entry skills.
• Strong verbal and written communication skills in English (French is an asset).
• Strong attention to detail, multitasking ability, and adaptability to different situations.
  Work Environment: Corporate office setting in Montreal, QC.

QUALIFICATIONS ET COMPÉTENCES :

• 1 à 3 ans d’expérience pertinente dans le secteur de l’expédition/de la logistique.
• Un diplôme d’études secondaires est requis, un certificat ou une formation de type CEGEP/Collège est préférable. (Logistique/chaîne d’approvisionnement)
• Maîtrise de SAP, de la suite Microsoft Office (Excel, Word, Outlook) et de logiciels logistiques spécialisés.
• Excellentes compétences en dactylographie et en saisie de données.
• Solides compétences en communication orale et écrite en anglais (le français est un atout).
• Souci du détail, capacité à effectuer plusieurs tâches à la fois et capacité d’adaptation à différentes situations.
  Environnement de travail : Bureau de l’entreprise à Montréal, QC.

• Manage customer needs and inquiries promptly and efficiently.
• Review orders daily to ensure compliance with customer requirements and adjust as necessary.
• Ensure all inbound cargo to terminals has appropriate terminal authorization prior to arrival.
• Create accurate and detailed transloading instructions for terminals.
• Maintain positive relationships with Ocean Carriers and terminals.
• Generate required reports internally and externally.
• Understand and uphold customers’ contractual requirements, escalating when necessary.
• Collaborate with the Commercial Group on various tasks including booking creation, order setting, quote generation, and handling invoice disputes.
• Coordinate changes of destinations while cargo is in transit, including re-export processes.
• Collaborate with claims, per diem, inventory, and resolution teams.
• Communicate with the commercial team regarding any changes or service issues.
• Advise shippers promptly on major changes regarding estimated time of arrival (ETA)