Executive Assistant - CCA Canada

at  General Motors

JOB DESCRIPTION

Hybrid: This position does not require an employee to be onsite full-time to perform most effectively. The employee’s role enables them to work at the Oshawa office of General Motors, with the expectation that the employee will be onsite 3 days a week on average. However, there could be sporadic needs for the Executive assistant to be present at the Markham offices of GM CC as well.
GM Canada is seeking an experienced candidate to manage the day-to-day administrative, schedule and confidential activities in support of the Directors of Customer Care and Aftersales (General Director, Service Ops Director, Sales and Marketing Director) and GM Canada Finance (CFO). The candidate will also manage communication and citizenship (volunteering and community outreach) activities for Customer Care and Aftersales.

QUALIFICATIONS

• 2+ years of experience in same or similar role.
• Strong organizational, time-management and problem-solving ability.
• Effective at calmly managing multiple priorities simultaneously.
• Demonstrates a high-level of confidentiality with the ability to handle sensitive business information.
• Solid customer-focused interpersonal skills and strong written and verbal communications are essential.
• Computer proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
• Post Secondary Education preferred.

WHAT YOU WILL DO

Works independently and with discretion to ensure smooth operation of the Director of Customer Care and Aftersales (CCA) and Finance which includes calendaring, meeting coordination, travel arrangements, expense reporting and reconciliation.

• Ability to handle confidential materials and situations with professionalism such as the coordination of executive team meetings by preparing and distributing minutes, preparing agenda packages, arranging monthly meeting dates/times/rooms and contacting participants ensuring follow-up on items as needed.
• Able to proactively create and maintain effective workflow and communications with senior leadership team to accomplish the work of the Office which includes the handling of a variety of projects and tasks simultaneously.
• Manages daily phone calls, voice mail, email and in-person inquiries, prioritizing and responding to all requests in a professional, customer-focused and confidential manner.
• Ability to work within a larger team and liaison with other administrative staff to solve a variety of complex and sensitive situations with good judgement.
• Ability to manage special projects including, but not limited to, volunteering activities, All People Meeting coordination

The following are specific goals for the Executive Assistant:
1. Simplify the roles of the Leadership staff and help drive efficiencies . This includes managing the calendar, setting up virtual calls, travel coordination, expense report completion, managing and posting content through Global Connect, coordinating French document translation with our outside vendor, submit department timekeeping exceptions, maintain CCA vacation schedule, create and submit purchase orders as required, managing email distribution lists, and organize and plan Logistics for in person Dealer meetings.
2. Plan and execute Departmental all CCA People Meetings that are informative, relevant, and increase employee engagement . The Executive Assistant for Customer Care and Aftersales is responsible of coordinating and leading the Quarterly All People Meeting, consolidating content from presenters and surveying interest from audience to ensure changes are in place to improve relevance and engagement.
3. Organize and lead Citizenship initiatives that leave CCA team members with a sense of belonging to the department and/or our communities, while increasing employee engagement.
4. Support CCA Workplace of Choice Strategies for the department . Deliver monthly safety and DEI messages, and support Workplace of Choice initiatives that are relevant and impactful for the team, build an inclusive department, which in turn increases employee engagement.