Executive Assistant Manager/ Director, Rooms

at  Fairmont

Company Description
For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

WHY WORK FOR FAIRMONT?

A Rich History - Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
A Culture of Excellence - Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Grow, Learn and Enjoy! - Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
New Energy for A Storied Landmark - As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
Job Description
As the Director of Rooms, you’ll play a pivotal role in defining the guest experience at Fairmont Royal York.
In this role, you won’t just manage rooms—you’ll define what makes our hotel stand out. Your ability to inspire your team and innovate in service delivery will be the cornerstone of our success. Together, we’ll set new standards for luxury and service.

QUALIFICATIONS

• Background in both housekeeping and front office operations.
• Involvement with a Luxury product
• Experience in a unionized environment
• University degree preferred, Hospitality Management a plus.
• Proven ability to manage multiple projects effectively under pressure.
• Demonstrates success in executing intricate procedures, plans and aligning a team towards a goal.
• Exhibits excellent communication skills.
• Organized and attention to detail.
• Talent Development: mentoring and promoting team members to higher responsibilities.
  Additional Information

• Serve on the Executive Committee to drive the hotel’s strategic plan.
• Manage all of our rooms teams: Front Office, Housekeeping, Fairmont Gold, Guest Services, Guest Experience, overseeing more than 300 colleagues.
• Prepare annual budgets and monthly forecasts, ensuring financial accuracy.
• Ensure compliance with all of Accor and Fairmont’s Room standards.
• Lead the hotel team to achieve outstanding service scores.
• Support the colleague journey and oversee succession planning.
• Ensure the right processes are in place to respond to guest comments and resolve any complaints promptly.
• Foster strong communication and cooperation for enhanced guest and colleague satisfaction