Executive Assistant Manager - Rooms Division

at  Accor Apartments Realty

Located in Kingscliff just south of the Gold Coast / Northern New South Wales border is home to some of Australia’s finest beaches and World Heritage listed National Parks. Ready to welcome you to paradise are Peppers Salt Resort & Spa and Mantra Salt Beach Resort. Across this dual brand, three property resort we offer a range of first – class dining experiences, with two onsite restaurants, highly sought after conferencing and event spaces, pool bars and more. During your down time, head 20 minutes north to the Gold Coast or a quick drive south will see you in Byron Bay!
Purpose
As the Executive Assistant Manager – Rooms, you will mentor the team across all rooms division departments, ensuring seamless coordination and an exceptional experience for our guests, whether they are traveling for business or leisure.

The Role

• Competitive base salary ranging from $95,000 to $100,000, depending on experience
• Lead and inspire a team of up to 50 members, setting high expectations and fostering a positive culture within the rooms division
• Collaborate closely with the General Manager to craft exceptional guest experiences

Primary Responsibilities

• Report directly to and liaise with the Area General Manager to achieve the full commercial and reputational potential of our unique product, bring your innovation and spirit of conquest!
• Lead a team comprised of Front Office, Reservations, Housekeeping and Maintenance to deliver memorable experiences for our guests and develop our teams
• Possess an infectious drive for excellence in delivering business and satisfaction metrics in consultation with Director of Labour Management
• Have a passion for seeing your teams succeed, with proven methods to engage, motivate and develop you create a positive workplace culture
• Provide a creative, customised approach to service and deliver memorable experiences to guests

Skills and Experience

• A leader who models our values: Trust, Respect, Guest Obsession, Sustainability, Spirit of Conquest and Innovation
• Minimum 2 years’ experience as Rooms Division Manager or Hotel Manager supporting and coordinating over 50 team members across multiple outlets and departments
• Sound operational experience within seasonal hospitality business. Familiarity with SIHOT highly valued
• An empathetic communicator with well-developed stakeholder management skills (internal and external)
• Established commercial acumen with demonstrated success achieving business metrics, strong guest sentiment and
• The ability to remain calm when under pressure, and coach our team to reach their full potential

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW

The Role

• Competitive base salary ranging from $95,000 to $100,000, depending on experience
• Lead and inspire a team of up to 50 members, setting high expectations and fostering a positive culture within the rooms division
• Collaborate closely with the General Manager to craft exceptional guest experience

Primary Responsibilities

• Report directly to and liaise with the Area General Manager to achieve the full commercial and reputational potential of our unique product, bring your innovation and spirit of conquest!
• Lead a team comprised of Front Office, Reservations, Housekeeping and Maintenance to deliver memorable experiences for our guests and develop our teams
• Possess an infectious drive for excellence in delivering business and satisfaction metrics in consultation with Director of Labour Management
• Have a passion for seeing your teams succeed, with proven methods to engage, motivate and develop you create a positive workplace culture
• Provide a creative, customised approach to service and deliver memorable experiences to guest