Executive Assistant to Managing Director of Home and Growth (ExCo)

at  Direct Line Group

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
Supporting our incoming Managing Director of Home and Growth Products, Craig Thornton, you will enable Craig and DLG to deliver profitable growth for our Home, Commercial Direct, Pet, Travel, Private, and Rescue products.
Our ExCo Executive Assistant (EA) position is all about managing the day-to-day operations of the ExCo member’s office efficiently to align with our strategic goals. This includes handling diary, briefing, inbox management, as well as collaborating with the Business Manager (of the function) to fully support the ExCo member. The role demands a proactive approach, as priorities shift often and rapidly. A keen sense of intuition and the ability to anticipate needs in any scenario are essential, along with the resilience to see tasks through to completion and manage projects in support of the function.
You need to be extremely organised, but balance the art of adapting to changing priorities. You would not only be part of the Home and Growth’s office, but you will be part of the ExCo Executive Assistant community, as well as wider EA/PA community at DLG – and seen as a mentor for other PA’s looking to grow and develop into an ExCo EA.

• Managing Craig’s inbox and diary - acting as a gatekeeper - ensuring efficient responses are sent, actions are delegated and followed up on, and that deadlines are consistently met
• Enhancing the MD’s effectiveness by managing the daily operations of the function’s office, assuming responsibility for task prioritisation, in collaboration with the Business Manager
• Dealing with sensitive information and maintaining the highest levels of confidentiality
• Providing general admin support (e.g. meetings, travel and accommodation arrangements) - delivering the most cost effective and efficient solution
• Supporting and managing, where appropriate, business processes on behalf of the MD such as onboarding and offboarding, performance, annual leave, purchase order/invoicing, and expenses
• Maintaining excellent relationships with relevant stakeholders - within the function and more broadly, the wider EA and PA community across DLG
• Ensuring that Craig is well prepared through managing the weeks (and months!) ahead, and ensuring that research, briefings, papers and actions are delivered on time and to the appropriate quality
• Assisting with Projects and/or Communications & Engagement activities, which includes organizing function-wide events to ensure all logistical aspects are thoroughly considered and arranged.
• Supporting with the function’s Leadership Team Meetings and/or wider offsites. This includes compiling the agendas, ensuring papers are distributed on time, tracking actions and follow-ups, and producing minutes where required.