Executive Casework & Information Disclosure Specialist

at  Financial Conduct Authority

Executive Casework & Information Disclosure Specialist
Salary: National – ranging from £39,100 – £47,000 and London from £41,600 – £50,000 per annum
The team/department
In the Communications directorate at the FCA we change opinions and behaviours to enable a fair and thriving financial services market for the good of consumers and the economy. It’s an exciting time as we’re expanding our team and changing how we do things to deliver more engaging, insight-led, audience focused communications. If you want to be part of a supportive and fun team, work across a wide range of issues and are ready to be challenged, curious and creative then come and join us.
The Executive Casework Unit (ECU) oversee complex and often sensitive correspondence to the FCAs Chief Executive, Chair and the Executive Committee, including correspondence from Members of Parliament and other elected representatives. The ECU has a responsibility to present the FCA as a credible regulator by providing consumers and Members of Parliament with accurate and useful information in answer to their questions. It is vital the information shared is accurate, up to date and consistent with FCA official lines and therefore associates work with and engage various departments of the organisation to achieve this.
The Information Disclosure Team (IDT), based within the Communications directorate, is responsible for a variety of high profile and public facing work, including compliance with the Freedom of Information Act (FOIA), UK General Data Protection Regulation (UK GDPR) and other areas of information-based activity, such as compliance with the Environmental Information Regulations and the Re-use of Public Sector Information Regulations.
As a public body the FCA is subject to Disclosure legislation. If we get things wrong in this area we could face damage to reputation, risk of fines from the Information Regulator (ICO), foster lack of confidence and diminish the FCAs authority to regulate, if cannot meet regulatory information requirements.
This role is a hybrid role, part of the ECU and IDT teams, working within the wider Communications directorate.

What you will be doing (the role)

• To be flexible and able to react quickly to changing priorities. This may involve ad hoc processing Freedom of Information, Data Subject Access Requests, Executive casework, and MPs correspondence
• Commissioning and coordinating responses to correspondence addressed to the FCA’s Senior Leadership Team and correspondence from MPs
• Liaising and working across the organisation to ensure coordinated and consistent approaches to external stakeholders
• Advising colleagues across the FCA, including senior leadership, on engagement strategies to handle complex, challenging, and sensitive correspondence. Identify and escalate relevant correspondence to External Affairs (EA) and CEOs office for sight/direction, including supporting EA on proactive cases from parliament.
• Identifying and sharing intelligence gained through letters with the division and relevant teams across the FCA
• Process Freedom of Information & Subject Access Requests (SARs) made under the UK GDPR, and other Individual’s Rights Requests, plus respond to requests for information from law enforcement agencies
• Produce high quality verbal and written communications, with appropriate redactions. Keep abreast of developments in the field of information access, receiving training and disseminating information as appropriate/monitor relevant regulatory developments and notify the business of changing requirements

What you will get from the role

• Working with senior leadership of the FCA to manage responses to sensitive and high-profile issues
• Experience working across a diverse range of policy and regulatory topics
• A broad knowledge and understanding of how the FCA interacts with external stakeholders

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:

• 25 days holiday per year plus bank holidays
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
• Life assurance of eight times your basic salary
• Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.
The skills and experience you will have
Minimum

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role.

• FOIA legislation experience and good knowledge of the ICO code of practice
• Proven ability to redact documents using various applications and software
• Experience in gathering of intelligence from multiple sources to identify risks and trends

Essential

• Strong writing and editing skills
• A good understanding of the FCA’s role and remit
• Experience of undertaking research into regulatory issues
• Strong organisational capabilities, with the ability to manage multiple, competing tasks, working under pressure
• Ability to deliver tasks in a timely manner and ensure service standards are maintained
• Excellent attention to detail when drafting responses, with good decision making skills
• A proven track record of developing strong relationships and networks across an organisation to ensure a joined-up approach and to deliver to strict deadlines
• Able to influence senior colleagues by providing clear and persuasive guidance

About the FCA
The FCA regulates the conduct of nearly 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found
here.
The FCA’s Values & Diversity
Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our role.
Flexible working
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we won’t judge you for asking.
Multi-location
As part of the FCA’s on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.
Useful information
Applications for this role close at 23:59 on Sunday 17th November 2024.
This role is graded as Associate Level 8 – Corporate.
Got a question?

If you are interested in learning more about the role please contact:

• For internal applicants, please contact Melanie Dubock at

Melanie.Dubock@fca.org.uk

• For external applicants, please contact Ifrah Azam at

Ifrah.Azam@fca.org.uk
What to expect from our interview process
The interview process will be one stage where your core competencies will be assessed.
Application support
We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.
If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.
Security Clearance/Vetting
The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting

What you will be doing (the role)

• To be flexible and able to react quickly to changing priorities. This may involve ad hoc processing Freedom of Information, Data Subject Access Requests, Executive casework, and MPs correspondence
• Commissioning and coordinating responses to correspondence addressed to the FCA’s Senior Leadership Team and correspondence from MPs
• Liaising and working across the organisation to ensure coordinated and consistent approaches to external stakeholders
• Advising colleagues across the FCA, including senior leadership, on engagement strategies to handle complex, challenging, and sensitive correspondence. Identify and escalate relevant correspondence to External Affairs (EA) and CEOs office for sight/direction, including supporting EA on proactive cases from parliament.
• Identifying and sharing intelligence gained through letters with the division and relevant teams across the FCA
• Process Freedom of Information & Subject Access Requests (SARs) made under the UK GDPR, and other Individual’s Rights Requests, plus respond to requests for information from law enforcement agencies
• Produce high quality verbal and written communications, with appropriate redactions. Keep abreast of developments in the field of information access, receiving training and disseminating information as appropriate/monitor relevant regulatory developments and notify the business of changing requirement

What you will get from the role

• Working with senior leadership of the FCA to manage responses to sensitive and high-profile issues
• Experience working across a diverse range of policy and regulatory topics
• A broad knowledge and understanding of how the FCA interacts with external stakeholder

We are a signatory to the Government’s Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, who best meet the minimum criteria for a role.

• FOIA legislation experience and good knowledge of the ICO code of practice
• Proven ability to redact documents using various applications and software
• Experience in gathering of intelligence from multiple sources to identify risks and trend

If you are interested in learning more about the role please contact:

• For internal applicants, please contact Melanie Dubock at