Executive Housekeeper

at  Embassy Suites by Hilton Toronto Airport

ABOUT EASTON’S GROUP OF HOTELS

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 22 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.
If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.
Easton’s team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

BENEFITS

• Health, Vision, and Dental Coverage
• Employee Social Events
• Career Development
• Worldwide Hotel Discounts at Hilton Hotels.
• Perkopolis – discounts on 500+ brands
  Embassy Suites by Hilton Toronto Airport is looking for someone with housekeeping experience in the Hospitality industry, friendly & focused to join our team as Executive housekeeper!

EDUCATION:

Minimum: Post-secondary and or advanced vocational training or equivalent. Some college preferred.

EXPERIENCE:

Four years of housekeeping/laundry experience, preferably in a hotel of similar size and complexity and including supervisory experience. S/he must speak fluent English. Other languages an asset.

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• May be required to work nights, weekends, and/or holidays.

DUTIES AND RESPONSIBILITIES

• Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
• Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
• Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Ensure that employees are advised of deficiencies and instructed on corrective action.
• Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of Priority Club/Ambassador program(s).
• Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
• Compiles and reports information on housekeeping activities and expenses; provides information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability.
• Recruits, hires, trains, and provides career development for housekeeping staff; conducts performance evaluations and provides feedback and disciplinary for employees or other Human Resources related action in accordance with company rules and policies.
• Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
• Conduct pre-shift meeting and review all information pertinent to the day’s activities.
• Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and Beverage
• Interact with outside contacts:
• Guests – to ensure their total satisfaction
• Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
• Regulatory agencies – regarding safety and compliance matters
• Other contacts as needed (Professional organizations, community groups, local media)
• May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
• May serve as “manager on duty” as required.
• Refer to attached additional job responsibilities and Health & Safety duties and responsibilities
• May assist with other duties as assigned.

ACCOUNTABILITY:

This job is first in command in the housekeeping department. Typically assists in managing a large number of employees in a full-service, luxury, resort, or major flagship hotel