Executive Housekeeper

at  Fairmont

Company Description
“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Job Description

• Consistently strives to please all Guests that he/she may come into contact with.
• Maintains all Hotel guest rooms and public areas, plus “back of the house” ensuring that the highest standards of cleanliness are met.
• Hires and supervises training of all housekeeping personnel to ensure successful operation. Measures, interprets and evaluates working standards of his/her department and corrects where necessary.
• Creates and maintains good working relationships within the department and with other departments such that a high level of morale is sustained.
• Controls all purchases for the department and is consistently aware of quality and cost. Keeps a record of all items purchased.
• Controls department labor cost as directed by management.
• Works with the Director of Operations on all remodeling and renovation projects.
• Carries out his/her specific decorating program and is responsible for keeping the design in tact.
• Is responsible for the annual budget and the annual linen requisition.
• Represents the Hotel’s management to the public in such a manner as to enhance its reputation and foster maximum community good will.
• Shows by personal example a philosophy of work and conduct consistent with the professionalism expected of management employees.
• Oversees operation of Laundry/Valet and Uniform Room.
• Coordinates preventative maintenance programs with the Maintenance team.
• Oversees the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.
• Budget and cost control: to assist in the preparation of the Department Budget.
• To conduct regular Housekeeping Meetings to keep employees informed of policies and procedures, special events, further improvement plans and Guest comments.
• To keep informed of the housekeeping standards of competitor hotels.
• To interact with individuals outside the hotel, such as suppliers, contractors, labor relations representations and competitors.
• To ensure that all departmental reports and correspondence are completed punctually and accurately.
• Have ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department. Is responsible for taking necessary proactive steps to reduce/eliminate employee accidents.
• Accepts responsibility for carrying out other management duties as requested by the General Manager and/or the Director Operations.

QUALIFICATIONS

• Matric/Grade 12 or equivalent
• A hospitality management or similar qualification is highly advantageous
• Minimum of 5 years of management experience in a luxury hotel environment
• Previous management experience in Housekeeping is a must
• Previous exposure to Front Office/Rooms Division an asset
• Expertise in aesthetics in a Luxury Brand environment
• Must be highly organized, energetic and possess the ability to get the job done
• Strong administration, problem-solving and organizational skills are valuable for this important position
• Dynamic, energetic, creative and thrives under pressure
  Additional Information
  Our commitment to Diversity & Inclusion:
  We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent

Please refer the Job description for details