Executive Housekeeper

at  The Montcalm London Marble Arch

OVERVIEW

Montcalm Collection are looking for a skilled and ambitious Executive Housekeeper to oversee our housekeeping team and ensure our facilities are clean, presentable, and welcoming to our guests. The ideal candidate will have a sense of refined taste, strong leadership skills, and the ability to motivate the team.
If you have an eye for detail and the ability to deliver luxury standards and exceed customer’s expectations, we invite you to join Montcalm Family. You will help to shape the Montcalm Collection’s next chapter showcasing your skills and becoming a trusted ambassador for the brand.

PURPOSE OF THE ROLE:

The role of the Executive Head Housekeeper is to successfully oversee the entire housekeeping operation and team daily, looking after all public areas in a newly refurbished luxury hotel Montcalm Marble Arch, which is due to reopen its doors in Winter 2024. You will provide the highest level of care and service to all residents, internal employees / clients, senior management and suppliers in line with the agreed service level and procedures.

MAIN DUTIES & RESPONSIBILITIES

• Supervise and train housekeeping staff, including scheduling and assigning tasks.
• Ensure that all Hotel Guest rooms, and public areas are well maintained and meet the desired standards of cleanliness and presentation.
• Develop and implement cleaning procedures and protocols.
• Conduct quality control checks to ensure work meets established standards.
• Manage inventory of cleaning supplies and equipment, including requisitions for restocking.
• Resolve customer complaints related to housekeeping services.
• Address maintenance issues and report to the maintenance department.
• Monitor and ensure compliance with occupational health and safety standards.
• Perform administrative tasks as required.
• Collaborate with other departments to ensure facilities are maintained to high standards.
• Consistently strive to delight guests and hotel clients
• Organise maintenance of all hotel guest rooms and public areas, as well as back of the house, ensuring that the highest standards of cleanliness are met.
• Accept responsibility and follow instructions from the Line Manager.
• Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained.
• Arrange department purchasing and take responsibility for the quality and the cost.
• Maintain good stock records.
• Contribute to on all remodelling and renovation projects.
• Represent the Hotel’s housekeeping department to the public in such a manner as to enhance its reputation and foster maximum community good will.
• Show by personal example a philosophy of work, conduct and grooming consistent with the professionalism expected of management colleagues.
• Oversees operation of Laundry/Valet and Uniform Room.
• Coordinate preventative maintenance programs with the Maintenance Manager.
• Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.
• Oversee department recruitment and training.
• Conduct regular Housekeeping Meetings to keep Colleagues informed of policies and procedures, special events, further improvement plans and Guest comments.
• Keep informed of the housekeeping standards of competitor hotels.
• Interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors.
• Have ultimate responsibility and accountability for health & safety training of all department Colleagues and for the overall accident record of the department.
• Responsible for taking necessary proactive steps to reduce/eliminate Colleague accidents.
• Accept responsibility for carrying out other management duties as requested by the General Manager and/or the Hotel Manager.