Executive , Operations & Customer Service (Seri Kembangan Branch)

at  Hong Leong Bank

IF YOU ARE LOOKING TO EXCEL AND MAKE A DIFFERENCE, TAKE A CLOSER LOOK AT US…

Job Description
The Personal Financial Services Operation & Customer Service Executive’s key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling. Additionally you will also be the first point of contact to recommend Bank’s products and services to customers and be responsible for high levels of Customer service and seamless transactions.

EDUCATION/QUALIFICATION

• Malaysian citizen
• Fresh graduates or candidates with relevant work experience are welcome to apply

EXPERIENCE

• Related working experience in financial institution or related field
• Possess customer interaction / cash handling / transaction processing / sales experience

SPECIAL SKILLS

• Basic banking knowledge
• High level of integrity and accountability
• Excellent service mindset and communication skills and cross selling skills
• Professional appearance and courtesy

CERTIFICATION/LICENSING REQUIREMENTS (OPTIONAL)

• FIMM / UT license
• PCE & TBE license

• Maintain confidentiality of customers and Bank’s information in a responsible manner;
• Keep a clean, organized work area and maintain a professional appearance;
• Attend all trainings as applicable including e-learning/Workday;
• Filing of reports;.
• Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
• Carry out other duties as assigned periodically.