Executive Receptionist

at  JPMorgan Chase Co

POSITION DESCRIPTION

The ideal candidate is able to complete daily responsibilities with limited supervision. It is crucial that these individuals are able to accomplish multiple tasks simultaneously in a fast-paced environment while maintaining a professional, friendly demeanor with both employees and visitors to the floor. As part of a small, effective team, we need someone who can learn quickly while proactively seeking out additional responsibilities. Ownership of one’s work is essential as new tasks arise rapidly and often. Following up on key details is one of the fundamental elements of the role and is paramount to our daily operations overall. We are often presented with new challenges and are thus looking for someone who can confidently adapt and respond in a timely and effective manner.

QUALIFICATIONS:

• Minimum 2 years’ experience in high-end reception, concierge or hospitality services
• Excellent interpersonal and communication skills
• Dedication and desire to provide best in class customer service, with a friendly and outgoing demeanor
• Skills include familiarity with widely-used software packages e.g. Word, Excel, and PowerPoint

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

• Performs all Executive Receptionists assigned functions, executing an ideal Executive Gallery culture to internal and external clients
• Assist, support and anticipate the needs of resident Senior Leaders and admins
• Register, greet and welcome all visitors
• Reserve and manage conference rooms; set up and break down
• Ensure adequate office supplies and maintenance of the floor including pantry areas and lounges
• Liaison between departments including the dining, lobby reception, audio visual, and facility teams
• Manage hotel desks
• Support admins as they work remotely including answering internal/external calls
• Deliver and promote relevant communications as needed
• Guest relations, problem solving and team member relations
• Provide quality and genuine service by responding to stakeholders and team members promptly, efficiently, and courteously. Follow up and follow through.
• Responding to clients and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback
• Attend and participate in weekly team meeting calls
• Meet with direct Manager on a regular basis
• Perform any other reasonable duties as required by Leadership
• Flexibility to work early mornings or late evenings as needed