Executive Search Operations Manager

at  Chewy

OUR OPPORTUNITY:

Chewy is on a mission to be the most trusted and convenient destination for pet parents everywhere! To fulfill our mission, we seek a dynamic Executive Search Operations Manager to support the Executive Search organization at Chewy.
Reporting to the Head of Executive Search, this high-visibility role will ensure high-quality candidate engagement, from candidate facing communications to back-end process coordination for Executive talent being considered for employment at Chewy. You will master the candidate lifecycle to include ensuring an excellent candidate experience, owning data and systems management, serving as a candidate concierge as they engage with Chewy during our interviewing and onboarding processes. Your ability to partner closely with the team, Chewy business leaders, and candidates is paramount. We are seeking a highly organized, forward-thinking, customer-centric professional with strong intuition for business and excellent communication and relationship building skills.

• Create and implement a comprehensive Executive candidate experience roadmap, driving high priority projects through to completion
• Support on-site interviews for Executive (Director+) candidates, coordinating with Executive Assistants (EAs) supporting senior leaders at Chewy and serving as an in-person liaison for Executive candidates when they visit the Plantation, FL Headquarters (as needed)
• Work closely with the Executive Search Recruiting Coordinator, optimizing workflows to ensure seamless communication between candidates and the recruiting team
• Handle customer concerns from senior leaders and executive candidates and as needed, serve in a coordinator capacity for the most confidential and critical searches
• Schedule reference calls and ensure proper storage of and access to reference notes
• Standardize templates for all Executive Search communications and job descriptions and partner with Talent Marketing teams to ensure the candidate experience aligns with external messaging and values
• Responsible for the Executive Search SharePoint; ensure proper confidential information management and storage
• Coordinate Executive onboarding, liaising between internal teams including Shared Services, Learning and Development, EAs, IT, HR to create a flawless process for new hires
• Coordinate all aspects of the Executive Search candidate WOW program, including inventory management, execution of tickets and tracking
• Build, launch and lead a tracking system for executive referrals
• Review, evaluate and propose tools for research and stay current with industry trends, tools, and best in class practices related to candidate experience and executive search
• Liaise between various cross-functional teams including Executive Administration, Talent Management, Recruiting Coordination, Human Resources and Executive Onboarding
• Independently solving problems in a fast-paced environment
• Handling critical information with a high level of confidentiality and discretion