Executive, Service Sales

at  UD TRUCKS

MINIMUM QUALIFICATIONS

• Degree/Diploma in Business Studies/Technical/Computer systems or similar.
• 2-3 years of relevant aftersales experiences within automotive industry.
• Share common values with Code of Conduct, high ethical standards.
• Strong human competences in taking initiatives, influencing, interacting, cost/benefit consciousness, fair judgement, people orientation, strong sense of confidentiality, result oriented, strong belief in customer focus, leadership profile.
• Ability to manage and drive a wide range of diverse issues.
• Project management
• Geographical context in which knowledge is applied: Domestic
• First class communication skills (writing and oral), in English.
• Fully proficient in Microsoft Office applications

RESPONSIBILITIES AND DUTIES

• Responsible for Motor accident claims, assessment and overall processing
• Explain and ensure customers understand the accident claim process, definition of Own Damage/ Third Party claims
• Represent customers to prepare and submit estimation in repair cost
• Arrange surveyors to inspect damaged vehicle, finalized repair cost with surveyor and send LOA to insurers
• Coordinate and administer paperwork and invoicing of the repairs to customers and insurers
• Responsible for Service Agreement Sales according to the KPI set
• Further improve and expand the service agreement sales to all customer segments
• Secure long term business by strongly promote and manage the Service Agreement as a profitable business
• Responsible for Dynafleet Sales according to the KPI set
• Secure long term business by strongly promote and manage the Accident Claims, Service Agreement and Telematics as a profitable business
• Actively ensure AR is on-track and collected according to target
• To report AR collection status on a weekly basis to Business Controller
• Any other duties assigned by your immediate superior
• The above list of job duties is not exclusive or exhaustive and may be change reasonably based on situation by management
• Job descriptions shall be regularly reviewed to ensure they are an accurate representation of the job

UD Trucks is known for our pioneering technologies and products within the commercial automotive industry. The mission and purpose of the job is;

• To provide highest customer care, responsiveness and satisfaction when managing assigned claims
• To communicate with internal and external parties including motor insurers, vehicle policyholders, repair workshops
• To support and implement sales strategies to develop new and existing Aftermarket sales to be in line with the organization sales targe