Exp Cust Supp Mgt Professional

at  Honeywell

CUSTOMER SUCCESS MANAGER – AFTERMARKET SERVICE MANAGER

We are currently seeking a Customer Success Manager – Aftermarket Service Manager to join our team in Bucharest, Romania. This is a hybrid work - 3 days in the office + 2 days from home.
In this role, you’ll be at the forefront of managing customer contracts, driving value, and fostering lasting partnerships. As the Customer Success Manager/Aftermarket Service Manager, you’ll blend customer goals with business objectives to enhance satisfaction and drive net recurring revenue. Your focus will be on improving engineering activities, repairs, migrations, and upgrades, all while nurturing relationships that evolve into strategic partnerships.

KEY EXPERIENCE & CAPABILITIES:

• Education/Qualifications: Degree in IT/engineering (MBA or post-graduate qualifications desirable).
• Experience: Relevant experience in Customer Success Management and/or Aftermarket Services profound knowledge of customer industries such as Oil Refining, O&G, LNG, Chemicals, and Mining/Mineral Processing. Understanding of regional dynamics and cultures. Strong leadership and customer interaction skills.
• Professional Skills/Knowledge: Excellent verbal and written communication, ability to engage with C-level executives, self-motivated, able to work under pressure, committed to safety, adept at building and maintaining strategic customer relationships.
• Language Skills: English is a must.
• Travelling: available for 30% travelling. Valid Driver license.

Please refer the Job description for details