Expat Data Services Specialist

at  BP

JOB DESCRIPTION:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world’s ambition of a low carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

WHAT YOU WILL NEED TO BE SUCCESSFUL:

Educated to university level or equivalent
Minimum of 1-2 years of relevant previous experience
Foundational knowledge of CRM systems
Proficient in using MS Office
Foundational knowledge of People and Culture processes
Foundational knowledge of Workday
A continuous improvement approach; seeking simple, ‘best fit’ solutions to challenges
Excellent personal organisational skills – good balance of being proactive and reactive; ability to manage multiple priorities and complete tasks on time

SKILLS:

Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management {+ 2 more}

Understand the relevant procedures and processes for the relevant Businesses, as well as the internal GBS Europe processes.
Provide first line support to customers as and when required and respond to inbound queries
Perform transactions and manage associated tasks for employee personal and job related data service requests for Global Assignees and ensure home and host records are up to date
Perform the review and approve steps to ensure these are in line with policy and established thresholds
Deliver record and document image management services according to agreed performance targets and statutory legal, fiscal or regulatory obligations
Ensure that employee and organisation data integrity is maintained during workforce administration processing, following data management processes and procedures
Undertake other work in support of the service area and P&C Services as required
Identify, raise and apply continuous improvements to services
Support acceptance testing for P&C Services technology changes
Work closely with Core People Services team members within the P&C Services to ensure that overall operational objectives are met, ideas shared and lessons learnt
Investigate, liaise and resolve issues involving multiple systems and collaborators
Support process improvements and updates, ensuring the Standard Operating Procedures are updated and maintained on the relevant site
Support team members in resolving operational issues and understanding processes
Provide support for new joiners during the on the job training period, create training plan