Experience Design Director

at  Horizontal Digital

At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This manta is what drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for brands in intuitive and empathetic ways. And we make this lofty standard a reality by fusing strategy, data, design and technology together to arrive at solutions that set the bar higher for everyone.
Our digital product solutions are driven by our CX Strategy, Design and Engineering teams — and powered by technical platforms like Sitecore, and Salesforce. Get a deeper look at our expertise today by visiting the Work section of our website.
Our Creative, UX, and Design (CXD) team is growing across EMEA (Dubai, UK, KSA), and we require a big thinking conceptual creative, able to win big accounts through the power of their ideas and creativity; then work in the Discovery & design phase of our projects.
We use these values to fuel superior results:
Lock Arms
We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
Show Hustle
We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.
Embrace Change
From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.
Elevate Empathy
We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
Never Settle
We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
But enough about us. Let’s talk about you.
As an Experience Design Director, you will play a critical role by leading the experience strategy that drives our UX and creative approach to digital experience focused work—from supporting sales pitches, project phases (kickoff and discovery through execution) with minimal oversight. You will establish and sell through creative and strategic visions that ladder up to our client’s business goals. You will apply your exceptional taste to shape, design and guide executions that are attractive, intuitive, and engaging. You will effortlessly present and sell work to clients, building strong and trusted relationships along the way. You will work collaboratively with our internal teams (PMs, strategists, front-end developers, engineers and other designers), helping guide the process, solving problems, all with an eye on delivering a premium final product that everyone is proud of. In this position, you will thrive in a fast-paced environment at the forefront of digital transformation where you are encouraged to own your craft and impact brands from around the world.

– Take charge and own the experience and creative vision, inspiring internal partners and external clients to believe in your ideas and executions.
– Lead the work with a strong creative viewpoint that supports our client’s business objectives AND provides users with an exceptional and elevated digital experience.
– Execute flawlessly, designing beautiful crafted and thoughtful digital experiences.
– Lead the process, connecting the dots between client objectives and strategy, strategy and creative, and finally creative and development.
– Build collaborative relationships with internal partners and work cross-functionally with UX designers, writers, engagement leads, project managers, strategists, developers and leadership.
– Build trusted relationships with clients through your ability to understand their needs, collaborate effectively, provide thoughtful recommendations, and execute flawlessly.
– Strategically sell award-winning work and ideas by crafting compelling stories and presenting to clients, as well as internal stakeholders.
– Pivot effortlessly, as needed, based on evolving requirements, timelines and feedback.
– Coach and mentor designers with less experience while showing great empathy.
– Provide input on tools and process to make us better and more efficient.
– You will be ok with some travel across EMEA.