Experience Design Director

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 8+ years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of Management experienc

Desired Qualifications:

• Background in financial services
• Background in consumer product offering

The Wells Fargo Experience Design (XD) team designs experiences that people love and confidently engage to improve their financial lives. We work closely with Technology and Product Management to ensure we are problem-driven (versus solution) and customer-first. While we have individual expertise across product design, research, content strategy, and design operations, we all operate as empowered leaders with strong design rationale. As a team, we care
about each other yet believe in radical candor, want to have fun while we work, and are obsessed with what’s most important to our 30+ million customers and incorporating their voices into every decision!
The Experience Design Director leads, grows, and inspires a large team responsible for a major area of work (Payments, Research and Apply, Core Banking, etc.), and, in partnership with Product Management and Engineering Leadership, establishes the vision, direction, and plans fordelivering the end-to-end experience.

In this role, you will:

• Manage and develop the User Experience Design team of managers and professional individual contributors with the focus on delivering moderate to high complexity and risk service for cross-functional stakeholders, internal partners associated with the Experience Design functional area or who are affected by its outcomes
• Identify opportunities and strategies for Experience Design area for process improvement, and risk control development to preserve and enhance the value of company asset
• Manage budget and financial aspects of the business to meet overall goals
• Lead the Experience Design team by making strategic decisions to efficiently resolve highly complex issues to provide quality risk deliverables
• Interpret and develop range of policies, procedures, product, and service standards for business functions with moderate to high complexity and risk
• Collaborate with and influence all levels of professionals, including more experienced management, on strategy, operations management and on building organizational effectiveness as well as performance
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in the User Experience Design group
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 8+ years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of Management experience

Desired Qualifications:

• Background in financial services
• Background in consumer product offerings