Experience Management Analyst - EY Global Delivery Services

at  EY

In Experience Management we support the business in order to identify the right person, at the right time, in the right place to ensure our people, teams and clients are successful. In this position you will be responsible work side by side with the onshore Experience Management team.
The opportunity:
As a part of a team, you will act as a Resource Manager to provide consistent, high quality services to key individual stakeholders.

Responsibilities

• Ensure resource schedules are timely and accurately updated on the scheduling tools
• Optimize resource utilization through effective scheduling strategies.
• Develop a strong business continuity framework for self and team
• Develop strong working relationships with client servers as well as with experience management teams onshore.
• Independently responds to EM and internal client’s ad hoc reporting requests while also being responsible for producing reoccurring reports within agreed upon deadlines

To qualify for the role, you must have

• Advance English level
• Intermediate working knowledge of Excel

Skills and attributes for success:

• Strong communication (English language verbal and written), presentation, and interpersonal skills, including development of structured arguments.
• Willingness to contribute to a team-oriented environment and ability to work cooperatively with other teams across borders and cultures.
• Strong time management and analytical skills.
• Positive attitude and ability to excel under tight timelines.
• Quick decision-making ability to accommodate real time staffing changes/requests.
• Strong execution skills with focus on meeting timelines and delivering highest quality service.
• Attention to detail.

What we Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across multiple locations and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate.
Working across assurance, consulting, law, strategy, tax, and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build

Responsibilities

• Ensure resource schedules are timely and accurately updated on the scheduling tools
• Optimize resource utilization through effective scheduling strategies.
• Develop a strong business continuity framework for self and team
• Develop strong working relationships with client servers as well as with experience management teams onshore.
• Independently responds to EM and internal client’s ad hoc reporting requests while also being responsible for producing reoccurring reports within agreed upon deadline

To qualify for the role, you must have

• Advance English level
• Intermediate working knowledge of Exce

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across multiple locations and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs