Experience Team, Strategic Operations Manager

at  Servicenow

Company Description
ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done across the enterprise. We are the fastest-growing enterprise cloud software company at our scale and the #3 best place to work (Glassdoor) in the world. For us, this is just the start. We are leveraging the unlimited potential of our platform across every industry, geography, solution, and persona to consistently deliver product and platform experiences our customers love.
Job Description

THE TEAM:

We are looking for an analytical and strategic operations manager to support the Experience team (aka Design team). The Experience team is responsible for the Product & Platform experience, and overall Customer Experience. Our Experience team’s mission is to create product experiences people love… because the world works better when people love the way they work. The org consists of functions covering all aspects of Product Design, Research, and Product Content.
You must have strong business problem-solving skills, strong finance and analytical skills, strategy experience, the ability to influence stakeholders, a get-it-done attitude, and strong collaboration muscles. This role supports a matrixed organization and will contribute to leading strategic, budgetary and operational aspects of a 1,000 person organization that continues to scale rapidly. You will work tightly in a small team dedicated to serving the Experience org to solve complex business challenges, effectively manage operations and finance, drive and execute strategic programs, coordinate setting annual operating plans, and ensure operational excellence.

WHAT YOU GET TO DO IN THIS ROLE:

• Be a key player in driving success of ServiceNow’s Experience team (Aka Design team).
• Structure complex problems, develop hypotheses, conduct analyses and suggest recommendations all in high-quality output (written and oral).
• Model business initiatives
• Help run operational cadences (e.g., Quarterly Reviews, Annual Planning, etc.) and support alignment between Design leaders and all stakeholders (C-Level, other functions)
• Manage initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders
• Collaborate with cross-functional teams (e.g., Product, Sales, Finance, Marketing etc.) to identify opportunities, unlock productivity and accelerate execution
• Program manage cross-functional initiatives including coordinating day-to-day activities, identify risks, and hosting regular update meetings
• Support initiatives that drive growth and operational excellence for STEP’s portfolio, in partnership with stakeholders
  Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU HAVE:

• Education: Bachelor’s Degree, MBA or other Graduate degree preferred
• 6+ years of experience pre-MBA or 4+ post-MBA with some experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar)
• Top-notch data analytics and problem-solving skills, with an ability to synthesize.
• Effective communicator both verbally and in writing; comfortable in business and technical discussions
• Track record of leading cross-functional projects, building trusting relationships, and influencing others
• Collaborative team player who is also an independent thinker
• Self-starter who thrives and can multitask in fast-paced, often ambiguous environments
• Expertise and/or strong interest in the enterprise software/ SaaS industry
  FD21
  Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
  Additional Information