Experienced Front Office Receptionist

at  The Europe Hotel Resort

Job Ref: KHL1531
Branch: The Europe Hotel Resort
Location: Fossa, Killarney, Co. Kerry, V93 KHN6, Ireland
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Flexible
Hours per week: 40
Posted date: 15/01/2025
Closing date: 16/02/2025

REQUIREMENTS

• Previous knowledge of OPERA is essential to this role, OPERA Cloud experience would be preferrable.
• A minimum of one years of experience in a similar role, ideally within the luxury hotel sector.
• Proficiency in Microsoft Office and Outlook is a must for this role.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required in a luxury hospitality setting.
• A meticulous eye for detail, with a focus on delivering exceptional service standards.
• Outstanding interpersonal skills, with the ability to communicate effectively in fluent English, both written and verbal, is vital for this role.
• Impeccable personal presentation, a consistently positive attitude, and an optimistic, can-do approach, embodying the values of a luxury five-star establishment.
• Commitment to personal growth and development within the five-star hospitality market.
• A strong team player with the ability to thrive in a fast-paced environment.

• Reception Duties: Welcome each guest with genuine warmth and professionalism, ensuring their journey from arrival to departure is seamless and memorable. This includes efficiently managing check-ins and check-outs, processing payments, and assisting with personalized guest requests. You will also provide expert knowledge on the resort’s offerings, services, and local attractions, ensuring every guest feels valued and informed.
• Collaborate closely with the Concierge department to enhance guest experiences and exceed expectations.
• Handle guest queries and concerns promptly, offering tailored solutions with a friendly and efficient approach.
• Proactively anticipate guest needs and identify opportunities to create unforgettable moments.
• Maintain clear and open communication with all Front Office team members to ensure smooth operations.
• Develop a deep understanding of The Europe Hotel Resort’s core values and luxury standards, embodying excellence in every interaction.
• Handle telephone inquiries and reservations professionally, transferring calls as necessary and ensuring all messages are accurately relayed.
• Build strong interdepartmental relationships, acting as a vital link between guests and other hotel teams.
• Represent the hotel with impeccable grooming, exceptional presentation, and a welcoming demeanor.
• Contribute to a positive team environment, showcasing multitasking abilities and adaptability.