Experienced Helpdesk Engineer
at Alliance Solutions Ltd
Stevenage SG1 2EQ, , United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 31 Jan, 2025 | GBP 32000 Annual | 20 Jan, 2025 | 1 year(s) or above | Android,It Support,Active Directory,Routers,Software,Firewalls,Macos,Microsoft,It,Sharepoint,Windows Server,Microsoft Dynamics | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
JOB SUMMARY
Alliance Solutions is a growing Cyber Security & IT Managed Service Provider based in Stevenage, Hertfordshire. We have a friendly and supportive working atmosphere and enjoy a close working relationship with our clients. We support clients in London, the Home Counties and the East of England as well as further afield.
The role involves dealing with 1st and 2nd line support incidents from our clients involving desktop, tablet and mobile devices, VoIP telephone systems and application software as well as network connectivity and related server and cloud service issues.
Good verbal and written communication skills are essential as this role represents the face of the company.
The successful candidate should have a keen desire and ability to learn. We actively support and encourage training and taking external IT exams, including Microsoft and other vendor qualifications.
QUALIFICATIONS AND SKILLS
Formal qualifications are not a pre-requisite for experienced candidates, although relevant internal or external training will be beneficial as well as external IT qualifications.
A natural inquisitiveness for all things IT and software is a big plus.
Previous experience in supporting the following is desirable:
- Windows versions 10-11 (essential)
- Microsoft 365 and Teams
- Microsoft OneDrive & SharePoint Online
- Active Directory
- Windows Server 2016 onwards
- Network switches
- Routers and firewalls
- VoIP Systems
- Android & iOS
- MacOS (optional)
- Microsoft Dynamics 365 (optional)
- Microsoft Power Apps (optional)
Responsibilities:
- Deliver support and assistance to clients in a proactive and structured way.
- Liaise internally with other team members and managers to ensure that customer expectations are met and exceeded wherever possible.
- Maintain technical documentation
- Make proactive efforts to improve IT knowledge.
- Get involved with internal discussions and be willing to contribute to the continuous process of service improvement.
- Take responsibility for ongoing personal and professional development.
REQUIREMENT SUMMARY
Min:1.0Max:11.0 year(s)
Information Technology/IT
IT Software - Network Administration / Security
Software Engineering
Graduate
Proficient
1
Stevenage SG1 2EQ, United Kingdom
