Experienced Hotel Receptionist

at  Royal Marine Hotel

EXPERIENCE/QUALIFICATIONS*

A friendly positive can-do-attitude
Hotel Reception Experience
Must be fluent in English both written and oral
Must have an excellent telephone manner
Be committed to delivering exceptional service
Must be able to work independently and as part of a team
Flexibility to work early, late and weekends shifts as required
Excellent interpersonal skills required
A knowledge of Hotsoft Front Office System or similar is preferred

In return, we also offer excellent employee benefits including:

• Career Development and Training
• Opportunities for advancement
• Staff Discounts on accommodation in our Sister Properties
• Complementary Health Club and Pool Membership
• Discounted Spa treatments & Products
• Complimentary Golf in Druids Heath
• Bike to work scheme & other commuter plans
• Meals during shifts & Healthy Snacks
• Free parking
• Achievers of the Year
• Leaders of the Quarter
• Achievers of the Month
• Employee Referral Bonus
• Length of Service Rewards

IMPORTANT INFORMATION We value and thank you for your enquiry. We are committed to an honest appraisal, therefore if we have not contacted you within 5 days of your application we have determined that your experience and skills do not match the very specific criteria required. All applicants must be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility

Checking guests in/out
Carry out front office administration including answering telephones, emails
Answer queries from residents, prospective residents and conference guests
To liaise with other departments e.g. to book dinner
Ensuring all reservations are crossed checked with correspondence
Being familiar with various internet hotel booking sites in operation
Ensuring all guests needs are communicated to the Front Office Team and other hotel team members as necessary
Taking bookings for individual bedroom reservations (at times when the reservations department is closed)