Experienced Lead for User Assistance Standards & Processes (f/m/d)

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary:
We are looking for an excellent communicator with an eye for detail, strong abstraction skills, and a customer-first mindset for serving the UA community. You are good at networking with a wide variety of internal stakeholders (Translation, UX, Quality, Legal, Talent Acquisition) and fostering working relationships in a fast-evolving environment.
The role:
As an experienced lead, you will drive the evolution of product and process standards for user assistance at SAP and provide guidance and consulting to a community of about 1,500 colleagues. You will also get to take the SAP Style Guide for Technical Communication and SAP-wide standards and guidelines to the next level, with an increasing focus on the use of new technologies such as AI. In addition, you will enable and assist managers in the recruiting of user assistance developers at SAP. With your strong linguistic expertise, you will help identify candidates who are skilled at creating high-quality and easy-to-understand user assistance. If you’re passionate about enhancing customer experiences and making a tangible impact, we want to hear from you. Apply now to join us in reimagining the future of SAP!