Experienced Medical Secretary

at  The Castle Practice

Job summary To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner. Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers; in accordance with current policies including the use of the electronic referral service (ERS). The post holder must be able to work under pressure, effectively prioritise and be able to work to deadlines to meet targets.
They will be expected to work to a high professional standard with an eye for attention and detail and a knowledge of medical terminology. Main duties of the job To provide a full secretarial service for the Practice e/referral system guidelines and other referral pathways. To ensure 2 week wait referrals are dealt with efficiently and promptly and contain all relevant information, and to keep up to date with changes in referral pathways etc. Processing referrals using the electronic referral system (ERS).
To liaise with clinicians, administration staff, secondary care clinicians and their secretaries, patients and other external organisations, actioning all incoming email and all administrative queries as necessary To ensure patients are contacted via email and telephone regarding referrals and hospital appointments. Only using the postal system when completely necessary. Managing all enquires in an effective manner, answering incoming phone calls, transferring calls or dealing with the callers request appropriately Maintaining an accurate referrals database Scanning and inputting data of patient related documentation and attaching scanned documents to patients healthcare records Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms Clinically coding data on SystmOne as required Carrying out system searches as requested Maintaining a clean, tidy, effective working area at all times Supporting all clinical staff with general administrative tasks as requested. Answering incoming phone calls, transferring calls or dealing with the callers request appropriately.
To assist the Practice Manager with clerical and administrative duties. To make appointments, hospital bookings and admissions as required. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To maintain confidentiality of patient information at all times.
Adaptability and willingness to change in an ever-changing NHS environment

Please refer the Job description for details