Experienced Service Advisor

at  JT Hughes

Based at: JT Hughes Telford, Stafford Park 1, Telford, TF3 3BD
Reports to: General Manager
Job Purpose: To support the Aftersales Team (Service/Warranty)
Schedule: Monday-Friday 08.00am-5.30pm (30 min lunch break)
Saturdays 08.30am-12.30pm on a rota basis

SALARY:

Depending on experience up to £26,749.00- £27,747.00 per annum + bonus opportunity
At JT Hughes Group we are a very successful family run established business. We pride ourselves for our outstanding customer service and long term staff retention. We have a new opportunity for a Service Advisor. We are ideally looking for an experienced Service Advisor, who will have at least 2 years’ experience in customer service role. A full training programme will be provided to ensure you reach the standards we expect.

SKILLS REQUIRED:

The successful candidate will be extremely enthusiastic, organised and confident enough to ask for help if you don’t understand. You will have great attention to detail and always willing to go that extra mile. You must be an excellent communicator and it is essential that you are a team player. You must possess a desire to learn and develop your skills.
You will have a passion to deliver a high standard of customer service, be extremely driven. Excellent telephone and face to face communication skills. Full UK Driving Licence

The role is to offer full support to our Aftersales Department. Your main responsibilities will include dealing with customers both in person and over the telephone, recording customers’ requirements in a professional and polite manner. Booking vehicles into our workshop, arranging service loan vehicles and producing customer invoices. The role will also include processing warranty claims and working in our parts department.