Experienced ServiceNow CMDB and ITOM Lead

at  Devoteam

• Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and 10,000 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.

We are seeking a talented and experienced ServiceNow CMDB and ITOM lead to join our team. As a key member of our team, you will be responsible for designing, implementing, and CMDB/CSDM and ITOM processes within the ServiceNow platform.

• Design and implement ServiceNow CMDB/CSDM and ITOM solutions to support our customer’s business needs and objectives;
• Collaborate with stakeholders to gather requirements and define CMDB and ITOM strategies aligned with business goals;
• Configure ServiceNow Discovery and Service Mapping modules;
• Integrate CMDB with other ServiceNow modules;
• Provide technical leadership and guidance during CMDB and ITOM implementation projects;
• Supervise developers, ensuring quality and timely delivery of development tasks;
• Conduct hands-on development of Discovery and Service Mapping modules, including pattern customization and development.
• Good knowledge and understanding of IT environments (onPrem + Cloud-based);
• ServiceNow Certified Implementation Specialist (CIS) in CMDB, Discovery and Service Mapping is highly preferred;
• Minimum of 5 years of experience designing and implementing ServiceNow CMDB and ITOM solutions in enterprise environments;
• Strong understanding of ITIL principles, ITSM processes, and IT operations;
• Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues;
• Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization;
• Demonstrated ability to work independently, prioritize tasks, and manage multiple projects simultaneously;
• Proven team player;
• Fluent in Dutch or French and a good level of English.

• Design and implement ServiceNow CMDB/CSDM and ITOM solutions to support our customer’s business needs and objectives;
• Collaborate with stakeholders to gather requirements and define CMDB and ITOM strategies aligned with business goals;
• Configure ServiceNow Discovery and Service Mapping modules;
• Integrate CMDB with other ServiceNow modules;
• Provide technical leadership and guidance during CMDB and ITOM implementation projects;
• Supervise developers, ensuring quality and timely delivery of development tasks;
• Conduct hands-on development of Discovery and Service Mapping modules, including pattern customization and development.
• Good knowledge and understanding of IT environments (onPrem + Cloud-based);
• ServiceNow Certified Implementation Specialist (CIS) in CMDB, Discovery and Service Mapping is highly preferred;
• Minimum of 5 years of experience designing and implementing ServiceNow CMDB and ITOM solutions in enterprise environments;
• Strong understanding of ITIL principles, ITSM processes, and IT operations;
• Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues;
• Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization;
• Demonstrated ability to work independently, prioritize tasks, and manage multiple projects simultaneously;
• Proven team player;
• Fluent in Dutch or French and a good level of English