Experienced Support Consultant

at  clevr

WHO ARE WE?

CLEVR Delivers digital transformation at scale by implementing Siemens and Mendix solutions to serve industries like manufacturing, retail, energy, and more. We leverage PLM, MOM/MES, and low-code technologies for manufacturing optimization and business process automation while ensuring seamless integration with other core systems like SAP, IBM, and Salesforce. CLEVR brings together technology and industry expertise to provide strategic solutions that streamline operations, drive efficiency, and enable digitalization to fit market demands.

WHAT MAKES THIS ROLE UNIQUE:

Join CLEVR in St. Ingbert, Germany (near Saarbrücken)as an Experienced Support Consultant, where you’ll play a crucial and dynamic role within CLEVR. You will be responsible for resolving complex customer incidents, answering inquiries, and implementing application changes. As an Experienced Support Consultant, you will manage your own group of customers, ensuring clear and friendly communication and consistently exceeding their expectations with your proactive approach and forward thinking. You will collaborate closely with other CLEVR Support Consultants and your manager to provide the best possible service. This role demands strong communication skills, dedication to customer satisfaction, and a solid grasp of our products. Ready to take on the challenge?

YOUR ROLE WILL INCLUDE:

• Handle complex incidents and changes reported by a customer.
• Implement fixes and changes and deliver to CLEVR Support standards.
• Keep the incident database up to date.
• Handle proactively generated problems to keep an application safe and future-proof.
• Handle the work on time, meet the SLA KPIs, or escalate in time.
• Deliver First Time Right.
• Take ownership and responsibility of your work and customer applications
• Check the work of your colleagues.