Experienced Technical Customer Success Specialist (EN language) (Remote)

at  Hostinger

Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2.5 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.
We are looking for an Experienced Customer Success Specialist to join our Customer Success Team \uD83D\uDC9C
Are you at your strongest while troubleshooting broken websites, and eager to learn more about web hosting? Do you know the difference between index.php, error 403, and SSH (WP-CLI)? Do you know how to move a WordPress website, or better yet, have you done it at your previous job, during your studies, or simply out of curiosity? Do you believe that customers deserve more than just support? Are you willing to go above and beyond to help them succeed?
We’ve got a match!
Are you getting excited? Keep reading to learn more

WHAT WE OFFER:

• Permanent remote opportunity!
• A competitive monthly compensation for services in USD.
• Fully compensated 3-5 weeks initial period to gain knowledge in technology, product, and communication areas.
• Additional service fee: available and ranging from 5% to 30% from your monthly compensation, according to services delivered.
• Commissions (10%) can be earned by offering additional services for our customers.
• Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days.
• Flexible compensation models to choose from: Fix and Variable!
• Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
• Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023.
• Estimated start date: as soon as possible!
  If you feel like what you just read describes you (especially the experience and knowledge required for this role), apply today! We are looking forward to you joining our team \uD83D\uDC9C Take the step towards the start of your career in one of the leading web hosting companies.
  What if you feel like this role sounds too technical for you, or you don’t have the needed experience? No worries. Our Customer Success Specialists help customers with more than just highly technical issues, so we have an open role for those who want to take the first steps towards a career in IT. Take a look at the Junior Customer Success Specialist role on our career page!
  There is no better time to apply than now. You will thank yourself later \uD83E\uDD29

• Communicate with customers and solve their website-related technical issues via live chat and tickets;
• Be a true ambassador, and show our customers what customer obsession is really about;
• Focus on the customers’ success by offering additional services, tools, and products;
• Dive deep into the world of IT by continuously polishing your technical background;
• Deliver impactful work on a company scale.