Experienced Technical Support Professional

at  Honeywell

EXPERIENCED TECHNICAL SUPPORT PROFESSIONAL

We have an opportunity for an Experienced Technical Support Professional to join us at Honeywell in BUCHAREST, RO. Honeywell Building Technologies Tech Support is a highly professional team handling large system integrators and partners. It is important for you to be a positive and flexible team player in the daily work. We can then offer you a highly independent job where you will handle the most advanced and modern portfolio in the industry. You will also meet many colleges all around Europe in your daily work and can build up a large network of highly professional people. This is a hybrid role, 3 days at the office + 2 days work from home model.

KEY SKILLS AND QUALIFICATIONS:

• You love to help customers and dig into software related details;
• You have 2 - 3 years of experience handling automation products – electromechanical, automation technical or similar;
• Customer Service experience;
• English written data sheets and electrical circuit diagrams you understand very well;
• You are a “teacher” in the way you communicate to other people;
• Fluent in English.

• Be our software expert in Connected products & Software – for commercial buildings.
• Typically products to support: BACnet controllers for heating, cooling and air condition applications, room controls for temperature, lightning and comfort applications, BMS supervisor software and web technology solutions, integration of Commercial Building Bus-based system;
• Handle quite complex technical issues from our system integrator partner network;
• Diagnose root cause problems and provide solutions back to our partners;
• Interface with all internal departments to facilitate and ensure customer issues are properly addressed;
• Manage customer calls and raised tickets in our Salesforce tool.