Experienced Technical Support Professional

at  Honeywell

Join a team recognized for leadership, innovation and diversity
Technical Support Specialist (Hardware + Software)
Location: Bucharest/ Romania
Responsibilities:

Be our software and hardware expert in electrical products & software – for commercial and private buildings.

• Typical products to support:
• Switches and sockets
• Lighting solutions
• BMS integration solutions
• KNX product portfolio
• EnOcean product portfolio

The main tasks are

• Handling complex technical problems from our partner network of system integrators and wholesalers
• Diagnosing the root cause of problems and providing solutions to our customers
• Liaising with all internal departments to facilitate and ensure the processing of customer enquiries

• Managing customer calls and creating tickets in our SalesForce toolMaintaining and improving the performance targets of the helpline and incoming customer emails

• • Planning, organizing and delivering customer training for the supported products/software
• Developing self-help options such as training or documentation for 24/7 access for customers
  You will play an important role in the introduction of new products. This ranges from product level to documentation review and training at software and system level.

Basic Qualifications:

• You love to help customers and dig into software related details.
• You have 3+years of experience handling automation products – electro mechanical, automation technical or similar.
• English written data sheets and electrical circuit diagrams you understand very well.
• Computer literate, familiarity with Microsoft programs
• German language skills

Preferred Qualifications:

• Formal electrotechnical qualifications, these are preferred but demonstrable experience in this field along with a proven ability to learn will be considered
• Electrical installations skills and knowledge of related regulations and standards
• Customer facing experience (sales, administration, support) and the ability to communicate with customers at all levels to enhance and add value to our services
• Focus on timely administration and adherence to metrics
• Ability to operate without close supervision and accept responsibilities and ownership of challenging situations
• Experience on KNX installations, setup and error handling
• Experience on EnOcean installations, setup and error handling
• Base knowledge on Building Management Systems (BMS)

Additional Information

• JOB ID: req477622
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt

• Handling complex technical problems from our partner network of system integrators and wholesalers
• Diagnosing the root cause of problems and providing solutions to our customers
• Liaising with all internal departments to facilitate and ensure the processing of customer enquiries
• Managing customer calls and creating tickets in our SalesForce toolMaintaining and improving the performance targets of the helpline and incoming customer email