Expert Team, Coordinator

at  Filevine

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive, streamlined technology that helps professionals manage their organization and serve their clients better. We’re also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our field—we are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

JOB SUMMARY:

The Expert Team Coordinator provides a first line of defense to their assigned Expert Team(s) in identifying customers’ main concerns and coordinating issue resolution among their peers. This person will be aggressive in follow-up and follow-through for responses from customers and internal employees and be able to work independently with little supervision. The ability to interact with staff and customers (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and attention to detail is crucial to this role. Expert-level written and verbal communication skills, strong decision-making ability and attention to detail are equally important.

QUALIFICATIONS

• A bachelor’s degree preferred
• Experience operating in a fast-growing company; tech company experience preferred
• Assertive communicator, with superior writing and editing skills, that can provide recommendations and instill confidence
• Quick learner of new technologies, self-motivated
• Organized, detail-oriented, and timeline driven
• Ability to independently manage competing customer priorities and initiatives with limited structure
• Able to anticipate needs and dependencies without being asked or directed
• Flexible and willing to perform other duties as requested
• Strong attention to accuracy and detail
• A life long learner, constantly learning, improving and innovating
  Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com

• Collect and triage customer requests and ensure timely fulfillment and solutions
• Serves as the main point of contact between the expert team, internal representatives for the customer, and customer to provide updates on project timelines and deliverables
• Schedule meetings for your designated Expert Team(s)
• Organizing Expert Team Leader’s time by reading, researching, and routing Issue Desk Tickets: collecting and analyzing information; initiating telecommunications
• Assist in documentation of solutions given to assigned customers, including Filevine Help Center articles, Filevine University courses, Guru cards, CIP training, etc.
• Provide historical reference by developing and utilizing filing and retrieval systems and potentially recording meeting discussions.
• Contribute to encouraging, high-performing team culture by completing individual tasks to achieve team goals.