Export Customer Service Representative (m/f/d) (maternity cover)

at  Amer Sports

As an Export Customer Service Representative (CSR), you will provide excellent service to customers/distributors from order entry to delivery and increase customer satisfaction.

MAIN RESPONSIBILITIES:

To provide the best service the assigned group of customers/distributors by managing all Customer service tasks promptly, accurately and in professional way, in particular:

• To build strong relationship with customers/distributors to support service and growth.
• To grant orders are processed promptly and accurately from the moment of receipt to shipment. To check that the sales conditions applied correctly.
• To regularly review and update order-book (e.g. delivery blocks, change of dates, cancellations) and ensure customers/distributors are informed of changes and delays.
• To optimize orders by suggesting alternative products to customers/distributors in cases of shortages or delays.
• To process shipments in co-ordination with Logistics & Shipping Department ensuring that all relevant export shipping documents are available and correct.
• To process invoices (including pro-forma invoices) and check correctness and compliance with customers/distributors’ needs and country regulations.
• To grant telephone calls and emails are answered professionally, ensuring customers/distributors receive a prompt response to all enquiries and claims.
• To create and maintain the customer master file.
• To process returns and credit notes following the company’s guidelines and rules.
• To liaise closely with other departments (Credit department, Supply, Warehouse, Logistics) to ensure full conformity to customer/distributor requirements and efficient handling of account.
• To provide cover as necessary for other staff members (i.e. holidays, sickness, etc…). To support and assist any colleague in case of need or if required.
• To attend, on needed basis, customer meetings and Sales Meetings.
• To support and work as a team with Export Sales Team, to ensure and contribute to reach common goals of the Export Business.
• Any other duty as assigned to the Job Holder within the Job Holder ’s capabilities: management of key accounts, SAP key user role, special projects.