Export Manager (Ocean Freight)

at  DHL

In this role, you will motivate and inspire a team of freight forwarding professionals, fostering a culture of enthusiasm, innovation, and solutions-oriented thinking. With your visionary leadership, you will think outside the box and drive strategic initiatives, working closely with the Operations team to achieve exceptional results.
As the Export Manager, you will have full responsibility for all aspects of our logistics operation, customer service, and billing. Your strategic mindset will be crucial in ensuring the profitability of the logistics operation, while also positioning us as the Employer of Choice in the industry.

Key Activities

• Support and develop a strong team of freight forwarding professionals, creating an environment that promotes employee engagement and growth
• Drive the transformation of the team from a data entry focus to a proactive and solution-oriented approach
• Foster a finance-first mindset, connecting the dots between P/L and file level performance
• Align team goals to P/L excellence, including clear P/L ownership
• Initiate and drive initiatives to enhance customer experience and satisfaction
• Cultivate a culture of innovation and continuous improvement
• Monitor service quality and customer satisfaction levels, collaborating with Field Sales and Key Account Management to visit clients and prospects
• Implement a process-oriented approach to ensure reliable and consistent customer service
• Establish, monitor, and revise policies, procedures, and service standards to ensure compliance with DHL corporate policies and government regulations
• Manage business processes to ensure accuracy in invoices, bills of lading, shipping statements, and foreign currency conversions

Requirements:

• Extensive knowledge of OFR Export Operations
• At least 5 years of working experience, preferably from logistics experience in Forwarding line (Export management)
• Knowledge in Microsoft Office Word, Excel, Power Point
• Proficiency in English verbally and in written.
• Undertake any duties and responsibilities assigned by Reporting line manager.
• Good logistics and distribution operations experience
• Strong with Leadership skill and Strategic Thinking
• Have responsibility on the assign task & Work Independently (minimal supervision)
• Positive Mindset (able adapt to changes)
• Fast learner & Proactive
• Degree in Business Administration or related courses

Please refer the Job description for details