Export Operations Coordinator

at  Imperial Brands

PRINCIPLE ACCOUNTABILITIES

• Order Management: Serve as the key contact for defined markets, ensuring all order management processes meet customer expectations and maintain continuous market supply.
• Customer Orders: Manage all sales order processes, including entry, confirmation, communication, and monitoring. Align and clarify order-related questions with DRP/customers.
• Shipment Coordination: Coordinate with markets, dispatch locations, factories, and transport providers to release orders and deliveries. Monitor credit thresholds and manage the SAP flow.
• Document Management: Prepare and ensure compliance of all required export documents with internal and external policies, laws, and regulations. Share documents with customers for customs clearance and coordinate inspections.
• Exception Management: Handle returns, missing stock, damages, and theft efficiently to maintain customer satisfaction.
• Master Data Management: Coordinate and create master data for products, prices, new customers, and new flows. Ensure data accuracy and integrity.

SKILLS AND EXPERIENCE REQUIRED

• Proven experience in logistics and transport management.
• Strong customer service skills with a proactive and anticipatory approach.
• Excellent communication skills to effectively interact with customers and stakeholders.
• Expertise in customs regulations and financial flows under an invoice.
• Good understanding of business processes and supply chain principles and practices ((SAP knowledge desirable).
• Fluent in English and Polish, both written and spoken.

ABOUT US

We’re a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all. Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.
As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process

Are you passionate about logistics and customer service? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we have the perfect role for you! Join our team as an Export Operations Coordinator and play a crucial role in ensuring our products reach our customers around the globe efficiently and effectively.
Join us today to be a part of our inclusive, innovative global FMCG business supported by 25,000 employees.