Export Operations Specialist

at  DHL

JOB PURPOSE

Coordinate Import/Export Operations plans and processes to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies

KEY TASKS

• Coordinate import/ export plans and processes to optimize service and performance
• Advises and mentor team members for execution of day-to-day tasks and activities and meet work schedules and targets
• Coordinate import/ export operations and transactional operations in the receiving area such as delivery arrangement, planning and follow-up of shipment
• Provide inputs to prepare/ confirm transport order to ensure delivery of the shipment to the final customer
• Support the team in booking and booking optimization according to internal guidelines as defined by product team
• Provide inputs to draft, monitor and distribute all required Import documents to counterparts such as carrier, consignee, supplier, etc. complying with regulations and internal procedures
• Closely supervise team in verifying shipment status in the import area, observe issues to identify any incidents and provide resolutions
• Support to execute IT systems related tasks to ascertain and provide updated information on shipment
• Track supplier performance issues and suggest solutions to improve performance, when required
• Maintain close business relationships with key suppliers and other internal functions such as capacity management, OCC, sales, customer service, etc.
• Support to execute better practices and quality standards for import/ export focusing on increasing effectiveness and efficiency