Export Sales Order Administrator - Maternity Cover (9 months)

at  National Milk Records

ABOUT US

Global Supplements is a newly formed business within AB Agri and is home to leading brands such as NAF and Nutrilabs. Our supplementary feed focuses on horses, dogs and cats. We are quickly becoming the first choice for our customers in the UK and across Europe because we are passionate about our products and passionate about our animals.
We’re part of AB Agri, the agricultural division of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry. What sets us apart is how we delight our customers - and that’s because of great people like you. People with different life experiences who share common values. Together we’re building a fair, innovative and inclusive culture.
As a Disability Confident employer, we’re committed to ensuring our application and recruitment processes work for everyone so if you need any additional support (like alternative formats for your application, bringing a support dog to the offices, a sign language interpreter - or anything else) just let us know.

ABOUT THE ROLE:

We are seeking a highly organised and detail-oriented Export Order Administrator to join our innovative Nutrilabs and NAF International Export Department.
You will play a crucial role in the smooth processing of export orders, label coordination, and business support activities, ensuring our customers receive timely and accurate service.
This role offers the opportunity to work in a fast-paced international environment where attention to detail and communication skills are paramount.

RESPONSIBILITIES:

• Acknowledge and process Nutrilabs orders from start to finish, ensuring all orders are handled in a timely manner.
• Maintain and update all relevant databases and records to ensure smooth order processing.
• Liaise with customers to confirm order details, address special requirements, and provide updates on order progress.
• Ensure all labels are created promptly and progress chase where needed, keeping the dispatch team updated on any changes.
• Prepare documentation for label updates, ensuring all relevant parties (e.g., marketing, QC, and technical) are involved in the approval process.
• Produce export documentation for products, including those with special requirements like animal by-products.
• Arrange transport for all Nutrilabs orders and coordinate delivery schedules with customers, ensuring all booking procedures are followed.
• Handle customer order and invoice queries, ensuring a swift and professional.
• Provide assistance on specific projects as required, supporting the wider business in achieving its goals.