Export Specialist (Ocen Freight)

at  DHL

Overall Role Purpose:

• Processes all documentation requirement required by shipper and destination and or broker for customs clearance.
• Ensures documentation accuracy and timeliness in an efficient manner according to internal processes and guidelines.
• Performs booking and booking optimization according to internal guide-lines defined by Product.
• Performs pick-up arrangement for DDP/DAP or FOB shipments (if need-ed).
• Handles customer communication and ensures customer requirements are met and takes corrective actions in case of deviations from customer re-quirements.
• Prepare and create billing invoice for the customer.
• Ensure collection of payment for COD transactions prior any release of final documents.
• Handle and address operational accounting concern but not limited to unbilled and revenue leakages.
• Interacts with Customers, Product, other internal business unit local and or overseas and Global Service Center.

Key Activities:

• Receives Booking from Shipper, Sales or from overseas via email/ DHLI/Quick booking.
• Determine incoterms, payment term and other special instructions.
• Obtain necessary information and documents from shipper to secure applicable permits and clearance.
• Checks commodity and fumigation requirements upon receipt of Ship-per’s /Overseas booking request.
• Secure greenlight approval from destination agent for freight collect shipments.
• Secure approved quotation/ contract prior to shipping arrangement.
• Create Console File in CW1 and Secure booking confirmation from carrier and provide to shipper.
• Create and update shipment file in CW1.
• Update and Coordinate to shipper the ATW (Authority to Withdraw) /BC (Booking confirmation) with given LCT (cut-off time)cargo & docs.
• Disseminate vessel advisory and other important notice related to ship-ment.
• Prepare transport booking and schedule truck for delivery of empty container and pull out laden container from shipper’s warehouse.
• Secure FSI (Final Shipping Instruction) and sends to carrier.
• Secure final documents (CIPL & AEDS) from shipper and sends to DGF broker to process export clearance (if applicable).
• Create and provide draft BL to shipper for their verification and confirma-tion.
• Prints Final HBL/ MBL upon shipper’s settlement of Freight and/ or Local Charges.
• Create and complete security filing requirement (if required).
• Update cost accrual and revenue on the file for billing completion.
• Raise E-Voucher / Same Day Payment request to settle carrier charges for COD arrangement.
• Monitor and update mandatory milestone/timestamp in CW1.
• Changed PHASE from EXP to IMP.
• Sends final HBL and processed documents to shipper, for reference.
• Checks additional documents to be processed by DGF after sailing from receipt of information from Shipper and sends processed documents and approved by government entities to shipper from receipt of approved documents.
• Checks unreleased documents from carriers/ consolidators on a daily basis (** escalate if unclaimed after 7 days).
• Informs superior for of any changes affecting overall OFR-Export operations.
• Performs other tasks that the OFR OPS Team Lead & Station Manager may assign.

Skill/ Qualifications:

• Extensive knowledge of OFR Export / Import Operations
• Good administration and communication skills.
• Results driven and attention to details.
• Degree in Business Administration or other related courses

• Processes all documentation requirement required by shipper and destination and or broker for customs clearance.
• Ensures documentation accuracy and timeliness in an efficient manner according to internal processes and guidelines.
• Performs booking and booking optimization according to internal guide-lines defined by Product.
• Performs pick-up arrangement for DDP/DAP or FOB shipments (if need-ed).
• Handles customer communication and ensures customer requirements are met and takes corrective actions in case of deviations from customer re-quirements.
• Prepare and create billing invoice for the customer.
• Ensure collection of payment for COD transactions prior any release of final documents.
• Handle and address operational accounting concern but not limited to unbilled and revenue leakages.
• Interacts with Customers, Product, other internal business unit local and or overseas and Global Service Center